Address: 3651 Wall Ave Suite 1058, Ogden, UT 84405, USA
Phone: +18013348652
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Nicole Ngo
Every time we come into this store with a warranty issue we always have issues. We've purchased about a frozen or so pieces of jewelry here and every time we have to fight in order to get anything fixed. They always seem to have issues finding the warranty or the account and when they finally locate it we've been told for multiple pieces that we didn't have it cleaned and inspected like you're required and we've had to prove that we have every time and they never have record of this. It's such a hassle. The most recent visit we had. I purchased a simple, personalized titanium band for my husband as an anniversary gift. So far every other piece of jewelry we've had issues with has lost stones or when my mom's ring was repaired by them, they ended up messing up so badly they chipped her diamond. It was a prong they had to fix. Anyway, my husband's ring came in and was about half a size too big. A week and a half later I took it in to get sized down. The instant I walked in the lady insisted they could not size THAT ring when the protection plan I purchased specifically said sizing would be covered withing a size and a half in either direction. She insisted that it couldn't be sized because it would take off the engraving on the inside of the band. When I insisted upon the protection plan saying it could be sized she finally looked up my account. It took about 5 or 10 minutes to even find the account. (This is the only piece we've purchased with my married name and it's a VERY unique last name.) Then when she pulled it up again she still insisted that it couldn't be resized. I asked why the protection plan specifically states it can be and what good is that protection if I can't use it. She called Larry over who told her that they would have to send it back to the manufacturer to be sized or return it and exchange it for the right size. He mentioned it would be a little more work to do if that way but it COULD be done. She turned to him with a pouty look clearly upset about the work. Then she typed maybe 10 characters into the tablet and turned back to me to say she couldn't do it and would need the manager and told me he was out and it would be about 30 minutes before he was back. When I insisted I couldn't wait that long (my daughter was with a babysitter) Larry stepped in to try to take care of it. The manager walked in about 30 seconds later and was able to pull up the information they needed to send it in. Then they still weren't able to because the system wasn't recognizing the manufacturer ID number. So here we are still with a ring that's not sized properly after spending 30-45 minutes at the store. Seriously, the hassle isn't worth the jewelry. You'd think that since the ring was ordered straight from their website and one of the first things you see it would be much easier to get taken care of.
Jackie Martinez
I went into the store to look at some bracelets for my daughters birthday I was helped by Latasha W She took the time to show me the bracelets they had on display which ones could be sized which ones were adjustable I felt like a valued customer Not rushed to make a decision she was very knowledgeable about the jewelry Very polite.
not a tiny child
The employee’s were very rude and judgmental and its kinda ruined kay jewelers
Zabrina Williams
The guy that helped us was really nice & took care of us. 👍🏽
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
I am not sure if they do or not, but I definitely do NOT recommend them, even if they do. You will get better bang for your buck elsewhere and defiantly less headache.
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