Enterprise Rent-A-Car

daniel moss

Was told to use my own car

Jennifer H

They were great setting up. However there was an error made and refund to be credited due to insurance error. Was told by manager of the store (Tyler) it would be credited back. The charges sat on my credit card at 18% interest for over a week. So I called and the manager was on vacation so I was told sorry nothing we can do. Rep contacted Tyler per my persistence and said we will refund it when you return the car. I didn’t agree to that and was told it would be refunded. Checked My credit card the following week and all charges were removed. However, I received no call with an apology or saying hey, we refunded your money. In the meantime I contacted the 800 number and none of the 3 reps were helpful or offered any solution. Due to being notified at 2 pm the car needed to be returned that day..I had to return it after hours. I received no confirmation that all was good with how I returned it. Which by the way was better than when I rented it. No thank you or anything.

Keoni McDermott

Great staff and great customer service!!! They were even trying a new gal and she did just as amazing as the others. They took me and got me into a car after budget failed to uphold their end on a reservation. Walked and and drove off in a suv in 12 minutes flat with no reservation for my work. Thank you both for your professionalism and kindness!!! I wish I remembered the guys name, he had just taken over from Kearney and he was training a lady. You both did great today!!!

Cecelia Grotz

I will NEVER rent from Enterprise again. While the customer service at the local office was fine, dealing with the company is ridiculous. They clearly don't care at all about customers. I picked up the car on 5/6 for a trip leaving early on 5/7. I woke up to a low tire so I called the 800 number because the local store was closed. I was told the regional manager would be calling me back with instructions. No one EVER called me, so I lost 3/4 of a day of travel. Also, the back seat had something sticky on it, and the windshield had greasy handprints on the inside, so I had to clean before I could even let my family get into the car. The windshield washer pump didn't work, so I had to pull off and find a gas station every time I needed to clean the windshield. And now, today, I get an e-mail stating I have been charged additional money for tolls incurred. I never once went through a toll! Save yourself the stress and aggravation of dealing with this joke of a company and find anyone else!