Massage Envy

Category: Massage spa

Address: 5650 Allen Way #116, Castle Rock, CO 80108, USA

Phone: +17209749100

Opening hours

Sunday: 10AM–6PM

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 10AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–5PM

Reviews

Plant Based Retreat

Jun 25, 2022

I’ve been a member for about 5 years, and truly enjoyed my experience for the first 3 years. I have several autoimmune diseases, neuropathy, connective tissue disease, and a herniated disc. I found the massages extremely instrumental in my pain management. For the last two years, I’ve been unable to find an appointment for massage, facial, or full body stretch across 12 locations in Colorado, which has resulted in over $2,500 in unused credits. I have attempted to connect with local leadership as well as the corporate offices for 6 months now, only to have been passed from person to person without a solution. They suggested I call each location EVERY SINGLE DAY to see if there were any cancellations. This is an absolutely unreasonable request. I asked to put my account on hold 5 times, and continued to be charged the full price month after month. Finally, because I could not afford to continue to throw money down the drain, I cancelled my account and will lose all of my credits as a result. Absolutely zero empathy, integrity, or accountability toward my situation. What an absolute waste of time and money.

Parul Mehra

Jun 4, 2022

Poorly trained staff. I was rescheduled twice and was told on my appointment day that they cannot do my facial due to some policy!!!!!!!! And that policy I clearly discussed with the person on phone . Worst experience ever! It takes months to get appointment no one ever picks the phone . When i went there the place was EMPTY!!!!!! Owner are you listening??

Garth Beerman

Jun 1, 2022

DO NOT WASTE YOUR TIME OR MONEY!!

Jerome Casinger

May 24, 2022

Just had a massage by Robert yesterday, and I would not recommend. I am physically bruised this morning from him working an area “that I must not have said something about because it was so tight”. After audibly wincing in pain multiple times, and him retrying, when I would audibly and physically tense up, he would say “there it is”. No that isn’t it, that is tension from having an inexperienced massage causing pain thinking they are working something that isn’t there. Well this morning I have a physical bruise and I had to tell him that area had become very tender and to move on after way to much drilling that area. An hour long massage mostly focused on what now is going to cause days of physical pain. While I don’t get massages regularly I have had plenty in my life and this one ranks way below any I’ve ever had. If I would have known the bruises this morning and the not good kind of post massage pain, I would not have left a gratuity but I did it out of courtesy. In general the massage was not smooth and they way he puts pressure and quickly moves to another focal area is painful, and not in a good way. I don’t think I enjoyed any part of it, and it absolutely did not relax or help my tension. In fact, my frustration over the bruises and pain this morning did the exact opposite.

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Questions & Answers

How long is a facial?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Nov 1, 2021
Massage Envy | Aug 3, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Nov 1, 2021
Massage Envy | Aug 3, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Nov 1, 2021
Massage Envy | Aug 3, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Nov 1, 2021
Massage Envy | Nov 1, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

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