Massage Envy

Category: Massage spa

Address: 7341 Lake St, River Forest, IL 60305, USA

Phone: +17087715300

Opening hours

Sunday: 9AM–6PM

Monday: 8AM–8:30PM

Tuesday: 8AM–9PM

Wednesday: 8AM–9PM

Thursday: 8AM–9PM

Friday: 8AM–9PM

Saturday: 8:30AM–7PM

Reviews

Trish Valentine

Nov 1, 2022

Don't let them keep your credit card on file. They charged mine $75 without my authorization or even telling me after I had to cancel because I had Covid and was very sick. Bad policy and horrible way to treat a regular customer of almost 8 years. I complained and was told a manager would call me the next day. That was weeks ago and I’ve still not heard from them. I'm very disappointed.

Vanessa Orellana

Oct 2, 2022

Nice place very clean and the workers are very friendly I just don't like that when I want to get a hot stone massage they don't have for a month or 2

Samantha johnson

Sep 13, 2022

Jeffery was GREAT will go back again BUT Anastasia that works the front desk service was horrible and need more customer service training

Brooke Schantz

Sep 12, 2022

DON'T GO HERE! Unfortunately, I have had many horrible experiences at this Massage Envy! The first one involved a HIPAA violation. My final and last experience was with a massage therapist that took me back to the room at 11:05 and then proceeded to not come back to my room until 11:17. She didn't even say sorry I was doing xyz. At least hearing an excuse would have made me feel better about being left on the table for over ten minutes. For the same appointment, I was supposed to have a "hot stone" massage but the stones were cold. The therapist said nothing and it just felt like cold stones on my back. So, I asked her to please stop using the cold stones. She agreed and asked what pressure I desired. I said medium to hard. I have back problems and asked her not to use her knuckles around my spine and she said, "well, what type of pressure do you want then medium or hard? I can't keep going back and forth." I have never heard a massage therapist rudely say anything like this before. I wasn't even offered an additional free hour of service for my wasted time. I canceled my membership on the spot. Corporate should look into this franchise site.

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Questions & Answers

How long is a facial?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Nov 2, 2021
Massage Envy | Aug 4, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Nov 2, 2021
Massage Envy | Aug 4, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Nov 2, 2021
Massage Envy | Aug 4, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Nov 2, 2021
Massage Envy | Nov 2, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

how do I find out how many massages i have left to use

Jill Gardner | Nov 2, 2020
Mary Catherine Hogan | Nov 2, 2020

Call directly

do you have for couples

sammy alvarez | Nov 3, 2019
Alex Lozza | Nov 3, 2019

They do, you just have to be specific when you schedule your appointment

Do you accept spafinder gift cards

Ellie Schnack | Nov 3, 2019
Alex Lozza | Nov 3, 2019

Massage Envy offers its own gift cards

Do you have couples massages?

Sheena S.White | Nov 3, 2018
Tadd F. Good | Nov 3, 2018

No they don't

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