Sears Appliance Repair

Andrew Szmit

I think it was Raquel, the operator was great. Wonderful service over the phone. Without question a five out of five. The only reason I give you three stars is I bought my power washer a few years ago at Lowe's and we cannot get the part I need. 2 or 3 calls and 2 or 3 different operators have been very pleasant. They have been very helpful and spent a lot of time trying to help me. So you can see the situation. It's a good review, it's just that I should be able to get my part. It's a little orange bolt. There's only one orange part on the whole power sprayer! Lowe's has a different part number, so what? Why can't you guys get the part I need? I received the part from you in the mail. The part is wrong. It is not the operator's fault necessarily. The point of this review is asking you why it is so difficult for you or me to find one part on the whole unit that's unique? My 3-year-old craftsman power washer can't be used because of this leaking part. And I can't get it replaced. That would make me give a Craftsman power washer an extremely low review. How possibly is it that I can't send the operator a picture of the part I need and it's taken me all this trouble to not be able to get the parts still, but I can sit here and send the picture of the part? I am now stuck with a part at my house that is wrong and useless. I paid $60 for it. The lady said she would send me a return label and never did it. No email with return label. Nor could we find my part. Please get this part and mail it to me and send me a return label. I will edit this review when that happens. I am not on Facebook or any social media.

Carole Lanzarone

Workmen were all great. Repair was expensive. Communication could have been better. I got a notification immediately before his arrival but I would have liked a confirmation of the appointment the night before the arrival as a reminder.

Mike Samra Sr.

The tech was great! The complaint I have is that it took 3 months to get a part for a refrigerator that was built in 2021! Why? Secondly, the system should have the flexibility of having a ship to address, and a bill to address. Right now, a part for my condo must be delivered to the condo address. I live 20 minutes from the unit and cannot always be there when the part arrives. It would be so much easier if the part could have been delivered to my home address. Thirdly, I have asked to get a phone call when the tech is leaving for my condo/house 30 minutes before arrival so that I have time to drive to the unit. When I go to the unit this morning, the tech was already there! Chances are if there was no renters in the unit, he would have left a note stating that there was nobody home. Come on guys, you can do better than this!!!

Linda Stover

Awesome job. The technician was very nice and courteous !!!