MontanaSky Fiber Wireless Internet Computer & Network Service

John Kropp

After much consideration, I am filling a formal complaint with the BBB and the Consumer Protection Agency to start with. Then, I will be assisting the Montana Legislative representatives to add to or write protective laws that will prevent businesses like MontanaSky from bullying customers into paying for services not received. I was very patient for over 10 months and allowed them to attempt to fix the problem. At no time during this entire, stressful ordeal, did they provide the agreed upon service. Our TV always buffered during all times of the day, sometimes for several minutes. I started taking videos of the problem because when I would call in the concern, they would say that they show it's working just fine. We will be allowing the courts to access our phone records to show how many time we contacted MontanaSky to inform them that the problem is still not fixed. Then one day when we called in, the in-office person finally admitted he knew about the problem, he would send another technician back out, but didn’t know if they could make it any better, which they were not able to. About their internet, I wanted 30 mbs but they explained in detail they could not because they already had existing customers that would suffer in service .So I agreed and accepted the 20 mbs service. Then when I received my first bill, they were charging me for the 30 mbs upgraded service, so I called in for an update on what I was being charged. This agent told me an entirely different story,, oh yes, he said, we will be able to provide you with the 30 mbs internet service, no problem. Well,, their internet performance was tested several times also, and I have multiple test which rated their performance in the single digits. Not only were they not able to perform at 30, they had trouble even performing in the high teens. Now,, if you call them, the agent will say "we show your performance is just fine, is there anything else I can help you with" ?. So, my last straw was when some employees were honest, and admit they are aware of the unacceptable performance issue, while the management points to a signature on a contract and demands we continue the service, and paying them, or they will charge us a $400.00 fee. Here's where I want the Consumer Protection Agency and the law makers to step in. I want protection laws to be written that put the burden of proof on the provider to show that agreed upon services have actually been provided prior to penalizing the consumer for any reason. Yes, MontanaSky has turned me into a collection agency as I would not pay anything additional when I finally decided, enough is enough, I'm out. When I tried to negotiate with the manager, it did not matter to her that they have never provided an acceptable service. All she kept saying is she had my initials on a contract, and if I didnt continue the service or pay the 400.00, she would turn me into collections,, and she did. This company has lost all sight of the consumer and fairness. I feel I was lied to from the start and they knew they could not provide the agreed upon service. They knew they had a problem from previous customers complaints, verified from their repair technicians and honest employees. So, since they are so insistent on being unfair to me and other customers, I'm committed to taking this as far as I can to protect future consumers, and I'm filing for a substantial refund based on services paid for and not provided, which I believe is already against the law. Any customers who have a similar story, I encourage you to at least contact me. I will be posting updates, as this progresses I will be making every effort to stick to the facts. This is not an emotionally decision, this is all about treating the customer with fairness and honesty. I have agreed to testify in Helena in front of a committee and show my videos and performance tests as examples. These interruptions and pauses, and buffering literally make TV un-watchable. I tried to negotiate with this company first,,,,, they refused,,, so here we go.

Seth Jones

Your website is garbage.

The Mooseman

Northwest Montana's Most Recommended Online Provider

Kylie Bland

I just want to say that MontanaSky rocks! My router was not working properly and within an hour of calling them, they had me up and running with a new one in no time at no cost to me! Highly recommend due to their customer service, their internet service, and friendly staff!