U-Haul Moving & Storage at Parsons Ave

Bri Davis

Do not move your belongings here if you value them. I chose this unit because of its close proximity to downtown and the 1 month free rent promotion. 1. The units all have incorrect measurements. None of them are actually 6’ tall as stated which can be a huge inconvenience if you plan to stack items or be able to walk into your unit without crouching down [i’m 5’5” for reference and could not walk in without bending down]. 2. The walls are made of a thin, wood/cardboard like material, and they have a serious pest problem. Every storage facility I’ve ever used is aluminum/steel. 3. The ceiling literally fell in my unit, covering my items in debris and bugs and it became almost impossible to get it fixed. I was told I to move all of my items out of the unit so that they could complete repairs. When I asked where to relocate my items or if they could just give me another unit instead of waiting for the repairs, I received nothing more than a blank stare from Luis and then told to keep them on a truck or something…like I just have movers and a truck available to do that. 4. The employees and manager are so unprofessional and inconsiderate. I mean nobody is expecting top tier customer service here…but at least be polite or show an ounce of consideration instead or being ornery and apathetic. As if moving isn’t stressful enough, every interaction with them is a pain after you move in. If you want to move your items to a place where nobody cares, go here. Otherwise, PLEASE save your money and go elsewhere!

braindebugg

I rented 2 trucks in the past 2 weeks here, and had nothing but an amazing experience! The staff is friendly, trucks are clean and the entire process is flawless.

David

Staff here are pretty miserable but I would be too if I owned this spot. Good enough for what it is. Get your uhaul and make as few interactions as possible with staff. They create problems as you go so get in and out ASAP.

Lauren Snyder

I go out of my way to get my propane filled at the Parsons Ave Uhaul. Pete and his crew are the BEST! The customer service can't be beat. Highly recommend the Parsons Uhaul over any other Uhaul in Columbus.