Lowe's Home Improvement

Lori Pierce

Buyers do not use Lowes. We have been loyal customers here for years and will NEVER purchase from them again. We ordered a washer and dryer on 7/25 and have yet to see it. Nobody from the store or the delivery company will even talk to us when we call. I’ve never seen such poor customer service! Buyers beware!!!!!! I only gave one star because I couldn’t give a zero. Zero stars folks! ZERO!!!!

scott hansel

Had to get three different personnel to go to the back to get my order waited almost 2 hours to pick it up. If it wasn't for the 10% military discount I would never step foot next door again it's always that way if you need help from an employee you have to track them down in an aisle because if they see you look at them they take off and go the other direction and that's no lie it's this way all the time. Lowe's is one of the worst stores I've ever been in for customer service. If I could have left zero Stars I would have. No customer service no customer service no customer service no customer service.

Pam Tiemeyer

Had a broken foot so I needed to stay in my car but I couldn’t park in pick up lane. Very nice customer care lady personally came out and loaded my truck. Love my Danville Lowes! Hubby is a contractor and we are there almost every day.

Ally Maslo

This store is hit or miss. Some days you'll find friendly and knowledgeable staff, others you won't. Massive store but good luck ever getting big appliances from them without waiting at least a week. Nothing is in stock in the back. Possibly has literally everything Lowes sells all in one location. Seems to be the go to spot for home improvement projects. I can bet I helped keep the lights on myself this month. Will definitely return- what can I say? I'm a gambler.