Baymont by Wyndham Jacksonville

Verified Hotel Guest

Positive: Was very easy to find this hotel. Negative: Might need a few updates. The shower handle was stuck in the on position. Couldn¿t get it on all the way or off at all.

David

Positive: Location was convenient to IC college Negative: One of the beds did not have sheets/blanket changed from previous tenant. Was dirt and hair under blanket on top of sheets. Toilet backed up 3rd day and although we called front desk no one ever came. Had to go find plunger and clear myself.

Jason Lafferty

We had a reservation booked ahead for Illinois College family weekend. My wife had an ankle injury and couldn't do steps. We quickly learned their elevator was out of service, however the staff did get a room for us on the main floor (which we did appreciate) and we were informed the hot tub jets didn't work but we could still use the tub. Upon entering the room we noticed the hot tub handles were missing and the drain didn't work. Also noted; towels were torn and heat/AC unit didn't work right. Continental breakfast offered minimal options and coffee that didn't get refilled without asking staff. Also, the exterior door was marked "locked 24 hrs" but was not locked and anyone could access the building. Overall for what we paid we were not impressed and won't stay again.

Jan Minick

This hotel was disgustingly dirty. One of the people in the group we were traveling with found a bedbug in their room. We all checked out of our rooms and requested refunds and were denied by hotel management. Not only did hotel management not care about the situation they were incredibly rude and dismissive and indicated they would absolutely not refund our money. We did not stay in the room. Each of us were only in our rooms for less than 30 minutes before the bug was found. In addition to the bedbug found the rooms were all disgusting. The room smelled like urine, had stains all over the furniture, showers did not work and the bedding was dirty.