Nelson was great, efficient and personable solved my problems with my phone he was fast and caring and good I'll give him a 10
Deidre Caso
Oct 31, 2022
I needed help & they were super smart & the wait was very short
Felix Lin
Oct 29, 2022
My phone had a dead pixel around camera. Tatyana was able to quickly assess the issue. My phone was able to be repair in under 2 hours.
Barbara hovsepian
Oct 28, 2022
Tatyana waa such a great help she answered every question I had! Such a nice and knowledgeable young lady.
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Questions & Answers
Why does my Samsung Gall 7 always freeze up on me?
Lisa Klein | Nov 1, 2017
Samsung Service Center | Nov 1, 2019
Hello, we are happy to run complimentary diagnostics on your device to determine the root of the problem and assist with providing a resolution. You can give us a call or set up an appointment online.
It is a catch 22. The insurance is from the manufacturer that knows common failures. At the same time the device is losing value in time. This is no different then a car or appliance insurance plan.
The way to get around this is to ask for a voucher or a discount on your next Samsung purchase. If they fail to do anything for you then let them know this will be your LAST SAMSUNG PURCHASE.
This has worked for me from a number of services and vendors. Remember you are the customer and have influence on others.
My Samsung galaxy A52s cell phone has suddenly locked. It shows submit 4 digit pin containing a letter. I wanted to unlock my cell phone. How can I reach out to Samsung Servie center. I live in New Jersey, Piscataway, NJ 08854. Thank you.
Md. Shahed-Al-Mahmud | Oct 24, 2022
Nathaniel Stephens | Oct 29, 2022
There a samsung store in Maywood NJ that can help you with this.
Yes it can be fixed, if the phone is under warranty, which last 1 year from the date it was purchased, there won't be a cost to fix it. If you have Samsung care, there might be a deductible before a fix is performed.
You should really call them before you go. I have a Galaxy S8 Active that had the same problem. I called Samsung support who sent me there. When I got there they told me they weren't able to fix my model I had to mail it to Samsung to get it fixed.
do you guys have the originally charger plug for the galaxy note 10+
Antonio JediLug | May 4, 2022
Angelo Ronquillo | May 4, 2022
They do our you could just buy one at a local Walmart or Amazon
my phone is a samsung galaxy s8+.
it is locked screen.but i forgot pass ward
how can i unlock with safe data?
Yin k Sohn | Mar 5, 2022
Steven Roig | Mar 5, 2022
I would bring it into the store and see which options they can offer, also they can tell you if your still under a warranty. Hope that helps...
I purchased new Galaxy Z Fold 3 5g 512gb on November 26, I receive phone on December 4th. Week after I found bright dot in the middle of my screen, I would like to replace with a new one. Is it possible to do this at your store ?
It's a service center. You would be lucky to find a complete set of galaxy buds. They without a doubt won't have a replacement for sale at this location. They can fix your old broken charging case with precision though. Probably charge less than ubreakifix too.
what is the cost to replace my samsung note 9 dispaly screen at samsung service center
Abid Malik | Oct 31, 2021
Marie | Oct 31, 2021
I can't say for the note 9, but I priced the note 10+ and it was $325. Please keep in mind the warranty will be null and void no matter where you replace screen. I was surprised by that!!!
I have a J3 and the screen is locked. It keeps asking for a pin which I do not have. Can you help to get into the phone at least to get all the info out. Thankyou.
Jo Ann Landara | Oct 31, 2020
Andrew Coyle | Oct 31, 2020
You have to make an appointment and they are two weeks out, no more walk ins, due to COVID19
My S8+ screen broke need to be fixed, can I walkin and get it fixed?
Vishal Kala | Oct 31, 2020
Andrew Coyle | Oct 31, 2020
No, you need to make an appointment and they are two weeks out.
How much will it cost to replace screen on galaxy tab s6
Shimon Polter | Oct 31, 2020
Angie Arango | Oct 31, 2020
Hello Shimon the location doesn't service the Galaxy Tab S6 at and it must be mailed out for repair. For more information regarding price and also in order to set up repair service ticket you can either call the customer service number 1800-SAMSUNG (726-7864) or schedule an appointment at the maywood location and they can help you creating the repair service ticket.
The battery on my samsung gear watch only lasts for 4 hours on a full charge using LTE. It is a new watch and I am reading it should last much longer than that. What could be the issue and could I exchange it?
B | Oct 31, 2020
melvin Alcantara | Oct 31, 2020
If its phone with more than 2 years better replace it
We can troubleshoot your device and see if there is any way to retrieve your information. We can assist with checking your Samsung Cloud for any backed up data, and can also go over the possibility of repair. Feel free to schedule an appt on samsung.com for a full evaluation with one of our SamsungPros.
If you take it to the Samsung store they will check it out and let you know if it is fixable or not with the warranty but be there before 6 pm for the tech support
Hello! Please give us a call at 1-800-SAMSUNG or download Samsung Members for troubleshooting and tech support. You can also come into our location for in person assistance. We are always here to help!
S8+ My phone experienced some trauma. I've since received my $199 replacement. My old phone screen is blank but still powers up. I was able to retrieve my data on my SD card. Is there any way to retrieve my data off the internal storage?
Why won't MP4 videos transferred to my Galaxy Tab A play properly? I get audio but not video.
Angelo Parra | Nov 1, 2019
Samsung Service Center | Nov 1, 2019
Hello! Please give us a call at 1-800-SAMSUNG or download Samsung Members for troubleshooting and tech support. You can also come into our location for in person assistance. We are always here to help!
Can this store install new screen protectors?
Abdul-Mumin Sanni-Adam | Nov 1, 2019
Samsung Service Center | Nov 1, 2019
Hello - we do not install new screen protectors at this location.
Do you guys also provide service for replacing screen protectors?
Abdul-Mumin Sanni-Adam | Nov 1, 2019
Samsung Service Center | Nov 1, 2019
Hello - we do not replace screen protectors at our location.
Hello - we would be happy to run complimentary diagnostics on your device to determine the root of the problem and determine the best course of action for a resolution.
camera function-all of a sudden i have two snap circles, why? what are they for?
and also some pictures are full screen and some are narrower?
also please walk me thru the process of transferring my 4000 photos from my phone to my computer please
Susan Levine | Nov 1, 2019
michael mazurek | Nov 1, 2019
You need to contact someone at this Store. Call their number. They won't help you right here.
How much to fix my note 8 screen
camelie innocent | Nov 1, 2019
michael mazurek | Nov 1, 2019
Not exactly sure, but in November they charged 220 for an 8+ replacement. Give them a call they answer quickly.
For the galaxy s10+ and I have sprint why am I getting LTE but nothing is loading at all or it's just really slow and sometimes the phone loses connection sometimes. My bf has the same phone as me and carrier but he doesn't have those issues?
Firefoxy212 | Nov 1, 2019
Samsung Service Center | Nov 1, 2019
Hello - our technicians would be happy to assist. You can use our locator to find the closest location to you: https://www.samsung.com/us/support/service/locations/
They provide service for smartwatches. You don't have to pay at all if it is under warranty. If they can't entirely fix the problem there cause their equipment is limited then they can send it out to their repair factory in Plano, Texas or call the tech support and they can email you a shipping label to ship it there as well. Frito-Lay aka Doritos and all their other snacks are made in their own factory in Plano, Texas as well
I have a Samsung Galaxy S9+ how much would it cost to get diagnostics ran on my phone? Something is definitely wrong with this thing. My phone has Internal & External damage. I'm still under my warranty would it be covered?
clarissa pegram | Nov 1, 2019
Sonu | Nov 1, 2019
If under warranty first call Samsung services e. Because when you walk in they will ask you to do that first. See what they have to say on the call and when all else fails walk in
Yes they do . If you're still under samsung's manufacturer warranty without any cracks on device . Free of charge . Once your device is cracked it could cost anywhere between $199 - $249 + tax .
Sticker INSIDE beyond all gaskets that turns red if water reached beyond... If only external ports, should still be in warranty..... Have them check ...they wont repair for free but might as well check...
My s7 edge keeps getting hot for no reason. I thought it was the case, but a week later with no case and it still gets hot. Can anyone give me a reason
! when i use ut
carmen flores | Nov 1, 2018
Craig Cohen | Nov 1, 2018
It's just Samsung phones that do that my s4 used to do that
The cost is lower than replacement, the 3rd party vendors charge more typically more and that voids any warranty aspect. Too much is an accurate assesment, but a broken phablet is worth nothing
We are unable to repair smart watches onsite, but we will happily process your ticket and get it sent to the correct location for repair. Turnaround time is about 1 week or less. You can also contact 1-800-SAMSUNG and they can provide a shipping label for you to send it in.