Video Game 911

Relaxed Maggot

My Xbox one x needed the hard drive replaced and operating system fixed and they fixed it for cheaper than Microsoft was going to charge me the system works great now I will be back after 90 days when the warranty is expired and let u know if it's still working

Garrett Georgia

I recently had an xbox elite controller repaired, but I can't say I recommend anyone use VG911 specifically for controller repairs. I say that because you are being asked to pay for high quality labor (justified), but at the end of the day, you are only coming away with a 90 day warranty on a product that has now been repaired at the motherboard level. The repair quality was passable, but it doesn't feel like new and I'm not confident it'll be functioning past 90 days. Parts feel loose such as the bumper that was repaired along with the paddle inserts on the back of the controller. This was a bit disappointing. Maybe my expectations for a damaged controller were too high to start with. But for the costs they were asking for, I thought I would be getting more. Sure, VG911 did the minimum they advertised, I don't come away thinking of them as a place that is going to keep any controller functioning for the long term. And that's why I'm going back to my initial statement. Save yourself time and headaches and just buy a new controller & the standard year long warranty that comes with it.

Alexander Acosta

Had a fantastic experience. Although they are contactless you are still able to chat with the technicians. They kept me updated step by step from the minute I dropped off till the minute I picked up. The issue with my system was the fan connector had came apart from the mother board, I wasn't sure if it was even possible to fix but guess what......VideoGame911 knew exactly what to do. I would recommend them to anyone looking for professional repairs done right. They do offer a 90 warranty on the repair so that's a plus. I am thankful for the great job they've done.

James Fontaine

No live representative. Company unable to repair my console then tried to upsell me a remanufactured console. When I declined that, they refused to return my broken console, despite paying extra for the "Total Protection Package" which clearly stated that it includes return shipping. Total scam!!! Beware!!!!