Austin Regional Clinic: ARC Cedar Park Building B

Dan

Very poor service... waste of several hours.

Jeffrey Shute

Called ARC about respiratory issues after fighting a 500+ acre fire in Horseshoe Bay. Staff at the call center were very concerned about toxic smoke inhalation and respiratory infection. We made an after hours appointment over an hour away from home due to the severity and recommendation of the ARC staff on the phone. The DOCTOR refused to treat/test for anything besides COVID-19. Discounted any suggestion that it could be from smoke inhalation. She became very frustrated and eventually walked out on us when we asked her what else it could. She REFUSED to acknowledge that it could be from anything other than COVID-19. Extremely unprofessional and should NOT be practicing medicine. We called our insurance company and spoke with an oncall doctor. We provided them all the same details and the vitals from the appointment and was told it was HIGHLY UNLIKELY that it was COVID-19. The oncall doctor was able to quickly diagnose it as bronchitis and that the lungs could not fully inflate.He sent in several prescriptions and recommend that if it gets any worse to seek medical care immediately. We will be contacting the Texas Attorneys Generals Office and the Texas Medical Board. @ARC You may contact Jolene. UPDATE... In reference to the comment below from ARC. No one from ARC ever tried to reach out to us.

Steven Poe

Great Drs and staff. Very professional.and bed side manner.

Corey S

I originally rated this experience a 2/5 before seeing my Dr. After I edited it to a 4/5 that’s how good I felt about my appointment! Pros: — The front desk staff Helping me was very nice! — Dr. Halloran was incredible! 1) He took the time to fully explain the answers to the questions I had 2) I felt that I had his full attention 3) set clear expectations and plan of action. Con: Originally I was frustrated with my appointment here, I arrived early and ended up waiting about 40 minutes to be seen (20 of which was after my appointment start time) Suggestion: Call or text your patients an update so we don’t have to wait in the lobby, (I couldn’t drive due to medical issues so I had to reschedule pickup.) P.s Not 5 stars because of timing (don’t come on a Monday if you can, they are busier than other days due to weekend accidents)