Xfinity Store by Comcast

Category: Internet service provider

Address: 1256 Hooper Ave, Toms River, NJ 08753, USA

Phone: +18002662278

Opening hours

Sunday: 11AM–5PM

Monday: 9AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–7PM

Reviews

mike slomjeski

Oct 31, 2022

Excellent service

TRG

Oct 22, 2022

The YOUNG man who helped me was very rude. He was unable to answer my questions & made no effort to get assistance from someone else who may have been able to answer the questions. So I left very dissatisfied & still confused.

Kenneth Coleman

Oct 13, 2022

The rates are completely outrageous. Got us by the balls and they know it. So,they are so expensive

Eric Slonaker

Oct 12, 2022

The service is absolutely trash no matter what internet speed you pick, over the last 2 years we have had 6 tech visits and they don’t care to upgrade the wires at the poles to handle the 1 GB speed. 4 routers later and simple laptops still take forever to load. I’d rather pay $200 a month for just Verizon internet if I could get it then ever pay Comcast again.

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Questions & Answers

How do you get your phone connected?

gwendolyn Garris | Nov 1, 2019
Beverly Morris | Nov 1, 2019

It is done at the Xfinity store.

Is this the same place to exchange equipment?

Jack Schmidt | Nov 1, 2017
Griz Bear | Nov 1, 2017

Yes it is the same place. Across from Ocean County Mall.

Hi there is there a way you can do a power reset at this address cause the wifi here doesnt stay connected 2122 Route 37E Tom's River,NJ at Oceanview Inn and Suites thank you and reply to me after you have done it

Tracy Crossley | Oct 31, 2021
Kathleen Restivo | Oct 31, 2021

I'm not sure, but I get the same problem. Try resetting your modem by unplugging both the power cord and cable wire for 30 seconds then plug them back in. If nothing changes, call 1-800-COMCAST and see if they can reset your modem signal. If not, you may need a new modem. Also, if you have many people using the wifi, at the same time, it's bound to happen here and there. I hope this helps. 🙂

Can I talk to customer service at the store or is it just sales?

Gina Steinhardt | Nov 1, 2018
Martin Kobovitch | Nov 1, 2018

You can talk to somebody there there are several people that work there

is there a charge if I use the xfinity on roku

Daniel Earle | Nov 1, 2018
Deborah “Aunt Debbie” Ducey | Nov 1, 2018

Just have to pay for the xfinity online service as you usually do for internet to make it work. If you have xfinity tv no extra charge and are able to use some of the apps by singing on on a website with the code for app from the Roku. If you do not have cable then some are unwatchable because won't work without cable. I use it with internet and cut our cable cord. Very happy with SlingvTV and others on the Roku. 😊👍

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Can anyone return my equipment

Donna Nardone | Aug 2, 2022
Harry Hatt | Aug 2, 2022

Yes you can turn it in. had my equipment turned by the Tech, that came to house to set up my old equipment. I was gonna Have a friend drop it off for me.

I believe I need a new box. How do I get one?

Carol DeNoia | Oct 31, 2021
Pop-Pop Moose | Oct 31, 2021

Bring your current box in. They scan the barcode on the box, give you a receipt, and take your first name. When they call you, you go to the window and they give you a new box.

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Why am I not getting free movie channels

Gloria Hague | Oct 31, 2021
Walt Rich | Oct 31, 2021

Wi fi only. The prices are high. Nothing is free. Get Netflix or Hulu.

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can I purchase a booster at the local store?

Pat Tallman | Oct 31, 2021
Gerry Kelly | Oct 31, 2021

If you mean extender , theirs was over one hundred dollars . I chose one from Amazon , much less$$ and works fine .

Will the cable boxes be connected by Comcast technician?

Loida Head | Oct 31, 2021
Tracy Crossley | Oct 31, 2021

You can do it yourself for free or you can have them do it for a fee and they want too much for setting it up for you

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do I make an appointment to return equipment due to covid

bill drew | Oct 31, 2021
probablecause reasonabledoubt | Oct 31, 2021

No. They'll take it right at the desk when you walk in.

Can you pay your xfinity bill with a bank credit card?

fran raymond | Oct 31, 2020
Gene Hirschel | Oct 31, 2020

Yes!

What store is open. I’m driving all over creation and I can’t get a live perso. On the phone

Donna M | Oct 31, 2020
Miguel Sotomayor | Oct 31, 2020

Is open

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How do I get to talk with the Toms River Xfinity store to get my coaks cable back... working with Xfinity for clarity is absolutely a horrible experience!!!!!

Margaret | Oct 31, 2020
Margaret Jelcich | Oct 31, 2020

Go there.

I need my wi fi pass word. How can I get it

tom delorenzo | Oct 31, 2020
C Cumming | Oct 31, 2020

I think u can browse to the router

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How you lower my bill 172 is way to much

skip skipperson | Oct 31, 2020
Alan Garrone | Oct 31, 2020

Drop channels

Can I put my cable acc. on hold for 6 months

Kathleen Natoli | Oct 31, 2020
Jon K (Whites) | Oct 31, 2020

Yes you can.

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I forgot my wi fi password. How do I re set it?

Jackie Rod | Oct 31, 2020
lawrence costa | Oct 31, 2020

Gotta go to the web site to do that

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What happened to Turner classic movie station?

Culbert Starzman | Nov 1, 2019
Sal P | Nov 1, 2019

They have a terrible line up

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How much is the NFL package ?

Lynda Condello | Nov 1, 2019
John Yaprem | Nov 1, 2019

10.00 dollars

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Since the storm the other day we have no WiFi and cant connect to the internet. Do I have to exchange our router for a new one?

Rosemary Headley | Nov 1, 2019
Debrah DiCenso | Nov 1, 2019

From my own experience, I find Xfinity/Comcast has a tendency of issuing refurbished routers that are not up to date and require replacement quite often. I would go to the store with your current router and remote and request a NEW BOX, not a refurbished one. Since I've recently done this myself, we have not had any further issues with pixelation or muted sound when recording on the DVR. Previously we went through 5 routers in 3 years because they were all older equipment that has issues. Good luck!

I'm getting conflicting answers on comcast site... can I return the equipment to any comcast office?

Susan ONeill | Nov 1, 2019
lawrence costa | Nov 1, 2019

I've just returned to Toms River

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Can commercials be skipped at playback from DVR.

Michael Fuccile | Nov 1, 2019
Jennifer Meinheit | Nov 1, 2019

Yes. You just fast forward through them.

How dold I connect a new tablet

henry lynch | Nov 1, 2019
Jason Halliday | Nov 1, 2019

I would call their tech support, your currently asking questions to the public, not Comcast!

We have three remote controls for our Televisions that do not work anymore. They are very old. Can you get new ones at your store and if so, if there a fee

Carol Lore | Nov 1, 2019
Tina Mergner | Nov 1, 2019

Yes you can and no there is no charge, as long as you have boxes that go with the remotes

IS there a charge for having my new cell phone activated?

John Clark | Nov 1, 2019
John Clark | Nov 1, 2019

Is the at there a charge for having a cell phone activated at Xfinity store??????

Where do I drop off cable box

Linda Constandi | Nov 1, 2019
Rebecca “Bec” Boncheck | Nov 1, 2019

Cable box can be dropped off at the store on Hooper Ave

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How do I cancel service?

Angela Jovino | Nov 1, 2019
James Mccarron | Oct 31, 2020

Bring all the equipment back and say cancel my service

How can I block tele-marketers?

Arleen Azzarone | Nov 1, 2019
B J | Nov 1, 2019

I don't know, l would like to know that also

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Do you carry the mobile cell phones in the toms river site

K Pike | Nov 1, 2019
B J | Nov 1, 2019

Yes they have cell phones

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What is New service leadtime. What is cost for internet n TV basic package

Mikr Hutton | Nov 1, 2019
Jason Ziobro | Nov 1, 2019

Look on there site for new customers they run specials

Why does my Wi-Fi keep disconnecting?

Anthony Bottigliero | Nov 1, 2019
steven cook | Nov 1, 2019

Too many reasons for this what device is disconnecting the modem the computer the tv or the phone .try typong that question into google

Why can't they'll give younthevstire phone # rather than sending you to manilla ?

Daniel | Nov 1, 2019
jerry keating | Nov 1, 2019

I don't understand what you are asking.

Can I close an account there?

Thomas Hook | Nov 1, 2019
jerry keating | Nov 1, 2019

Yes.

Can you pay comcast bill at the comcast store with a check

Joe De Stephan | Nov 1, 2019
Reny Simone | Oct 31, 2021

No, but you can use cash (exact change or no change given back) or credit/debit card at their payment kiosk.

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Is xfinity on Hooper ave open on sat and if so till what time they stay open

Quanah Lynch | Nov 1, 2018
Chris C | Nov 1, 2018

They close st 8pm Saturdays

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Is there a fee for paying online

Allen Berman | Nov 1, 2018
jerry keating | Nov 1, 2018

No. And the store has two kiosks to accept payment.

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Why There is no Comcast in Jackson NJ?

Salvo Cangialosi | Nov 1, 2018
kimberly sarcinello | Nov 1, 2018

That would be a question for the xfinity corporate offices. As a former resident of Jackson, and three of my family members are employees of Comcast, I think that the only provider services available are Dish Network, Optimum and possibly FiOS in certain areas. https://www.xfinity.com/locations/in-my-area

do you have rf remotes

Jessica Murray | Nov 1, 2018
Chris C | Nov 1, 2018

An IR Extender or IR Receiver is included with your TV Adapter equipment. ... If you have anXfinity X1 main TV Box or Player, you can use the XR2/XR5 remotecontrol with Aim Anywhere control (RF capability) even if they are stored in a closet or another room, up to 50 feet away.. I hope this helps. If not call them at 1-800-9346

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I am not currently a Comcast customer. If I decide to sign up, can I bring my own phone? (Samsung Android)

John Row | Nov 1, 2018
Alan Garrone | Nov 1, 2018

Yes

Can I drop off cable boxes here? I just moved

Karen Farrell | Nov 1, 2018
kimberly sarcinello | Nov 1, 2018

Customers can drop off or exchange ANY Comcast devices: converters, dvrs, home security equipment. They also have replacement parts, remotes, and connector cables that have the new, much easier twist ends.

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For better directions to the Toms River store, please add: east or west lane and a significant marker of some kind.

A Google User | Nov 1, 2018
Shreesh Tiwari | Nov 1, 2018

You can edit location on Google Maps

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Can I return my boxes here

Briana Zarrillo | Nov 1, 2018
Ira Hochman | Nov 1, 2018

Yes

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Does Comcast service the Leisure Knoll develpment in Manchester NJ?

Eric Morgan | Nov 1, 2018
Ellynn Caplan | Nov 1, 2018

Probably. Call

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Do they actually go up the pole to start service?

Patricia Tindall | Nov 1, 2018
C M | Nov 1, 2018

Sometimes if there was never cable lines going into the house

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Why does my remote eat batteries when I don’t even use voice control

A Google User | Nov 1, 2018
Frank Weag | Nov 1, 2018

Yup its the motion activated lighting in the unit, don't hold it as much and it should last longer

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I want to change out my current cable box to upgrade to a box that is compatible with voice command. Do you have any available today?

Austin Shiebler | Nov 1, 2018
Sasha Clarke | Nov 1, 2018

The last time i went they did have them. You could always call to find out if they are in stock.

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Can i get phones at store

Steven Butler | Nov 1, 2017
Russ Horn | Nov 1, 2017

Yes a good selection.

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