Pool Scouts of the Lowcountry

Category: Pool cleaning service

Address: 2 Corpus Christi Pl Suite 200, Hilton Head Island, SC 29928, USA

Phone: +18434665606

Opening hours

Sunday: Closed

Monday: 8AM–6PM

Tuesday: 8AM–6PM

Wednesday: 8AM–6PM

Thursday: 8AM–6PM

Friday: 8AM–6PM

Saturday: 9AM–3PM

Reviews

Tuition Treats

Sep 27, 2022

They started out great. I was thrilled that we finally found a pool company that would show up and be helpful. Unfortunately that went down hill quickly. We were told we need a bigger filter system so we asked for a quote. That was months ago- no quote. As we are in the process of moving we hired them for weekly cleaning since we were not in town to do the work ourselves. I believe that the techs were taking advantage of the fact that we were not home to check up after them. They said they did things that they clearly did not do. I now distrust that they actually used the chemicals they claim to be using but were charged for. They "cleaned" the pool last Friday. Luckily we were in town that Saturday to see that the tech LEFT THE WATER RUNNING ALL NIGHT LONG. We turned the water off. The pool chemicals were all very low, there were grass clippings on the walls above the waterline, so they probably didn't brush the pool. I doubt that the tech vacuumed like they said they did. The pool floor was covered in debris and bugs the very next day. Do your self a favor and look elsewhere.

Tim Niewczyk

Aug 15, 2022

Excellent job servicing my pool. Ray even helped out at the last minute to fix issues my other pool company couldn’t resolve. 5 star treatment!!!

Melinda Mickel

Jul 25, 2022

Pool Scouts has been instrumental in helping us get our pool back in shape! It had been unusable for weeks no matter what I tried. 1 call to Pool Scouts had us back to swimming in no time. They answer calls and messages promptly, and show up when they say they will.

Tom Imre

Jun 25, 2022

Niles always does a great job.

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Questions & Answers

Do you service above ground pools?

Doreen Mazzotta | Nov 1, 2019
Pool Scouts of the Lowcountry | Nov 1, 2019

No, we do not service above ground pools.

What do you actually do when you come out weekly?

Doreen Mazzotta | Nov 1, 2019
Pool Scouts of the Lowcountry | Nov 1, 2019

We brush the walls and stairs, net the surface debris, vacuum the bottom, clean strainer baskets, check and balance chemicals. Basically, we keep you swimming in clear, clean healthy water!

What kind of repairs do you do?

Doreen Mazzotta | Nov 1, 2019
Pool Scouts of the Lowcountry | Nov 1, 2019

We perform basic equipment repairs or replacements on pumps, filters, salt systems, and auto-chlorinators. Note, we only perform those types of repairs for customers on a recurring service plan.

Can I get by with just a once a month service visit and still expect to have a clean pool?

Doreen Mazzotta | Nov 1, 2019
Pool Scouts of the Lowcountry | Nov 1, 2019

Yes, you can, but realize that the pool still needs weekly care. If there is nothing done for 3 weeks during the summer, you will end up with a green, dirty pool on the 3rd to 4th week. Consider this: a weekly service will take you out of the picture (Pool Scouts provides the labor and the chemicals), a bi-weekly service will help keep the pool clean with you still putting in some effort, and a monthly service gives you a thorough cleaning and balanced water, but you are still putting in the majority of the effort to maintain.

Can I use my own chemicals?

Doreen Mazzotta | Nov 1, 2019
Pool Scouts of the Lowcountry | Nov 1, 2019

Unfortunately, no. Our service is guaranteed to keep you in clear, clean and healthy water and we back each service with a Scout guarantee. We choose our chemicals to back up that promise and cannot provide our guarantee with other chemical products.

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