Reliable Medical- Minneapolis, MN

Julie Winkelman

I waited 6 months for a wheelchair that would help me be more independent. What I got was a chair that I cannot use and they tell me I cant give it back for the chair I thought I was getting. My shoulders are hurting from trying to maneuver this chair. I am a above the knee amputee just trying to be independent.

Holt Bennington

I have been with reliable medical for almost 15 years. I came here originally because of one service member who was an amazing repairman and the guy could fix anything! He retired unfortunately probably 6 years ago and no one at this place is compared. Over the last few years under New Management the service department team has been dropping like flies. New workers come have no idea how to do repairs on your wheelchairs end up using my own tools and needing my instructions on how to fix things. Their computer answering service constantly hanging up and disconnecting phone calls. I can't get a return phone call from the service department half the time now and can't even get a return phone call from another department trying to order a shower chair which I've been trying to get a hold of them now for over 2 months. I hate to say it but I am done with this place. I had a lot of respect for them and they used to take amazing care of me but this is no longer that place. Only one guy at this whole place now I still have respect for and that's Joe scanlon and he left for a while but is back but he really only works with wheelchair sales and I only get one every 5 years and it's not worth me staying just to catch him every 5 years. I have spent thousands on repairs through them to have to have someone else come back and fix what someone else screwed up or the fact that I will put in an order and they will come to my house scheduled after everything's been ordered to find out it's not even the right parts and then they have to be reordered and resubmitted. Too much hassle it's time to move on sorry you're just not reliable anymore.

Jack

Excellent customer service

Dan Bauman

I was in desperate need of help today with an item and contacted Reliable Medical. They went so far above and beyond. This is the first and only review i have ever done. I could not have been more satisfied with the outcome. Saved me $$, time, and stress! I can't thank them enough! I highly recommend this company and staff!