Stone Source, Inc

Alex Maas

Super easy to work with and they did a fantastic job! Amber was very personable, knowledgable, and was amazing to work with during our kitchen renovation. Highly recommend!

Adam C

Helpful and professional at finding me what I was looking for.

Brumbaugh- Johnsons

Got a remnant of quartzite for our laundry room. Measuring and install went well. It looked great. However, immediately after install, I noticed some stains on the stone that were present at install (I hadn't used it yet). They sent out Sergey to remove the stains. He got out some, but said others were best left alone. Some of the marks were perhaps imperfections in the stone. That was fine and I let it go because they were minor. However, once I started using the laundry room, several new stains started appearing. Turns out the stone was not sealed! It is so permeable, that a single drop of water will leave a dark mark, even when wiped up immediately and it takes days to evaporate and may still leave a stain behind. The stone is polished, so it doesn't appear porous. Because it took me a couple weeks to notice the water stains, there are several new stains now that I cannot get out. Stone Source had told me that the stone comes sealed. Now they tell me that when they say the stone is sealed, what they really mean is that they apply one coat of sealant to the stone before it is installed, but the stone may need multiple coats of sealant to be fully sealed properly. There is a big difference between applying one coat of sealant that may or may not be enough to seal the stone and actually ensuring the stone is sealed! There is no way I could have known that my newly installed "pre-sealed" stone would immediately need more coats of sealant prior to use! They told me I need to add more sealant myself, but to first get the stains out so they are not permanently sealed in. I bought the products they recommended online (almost $100 in materials for the stain remover and sealant), but I was unable to get the stains out. Then, I asked them to please send out Sergey out again to remove the new stains so I could add more sealant. They said it would cost me $300 for a service call. We went back and forth via email and they asked for photos. I sent photos of the new stains and they insist that they are simply part of the stone. (They are most definitely not!) I now cannot use my laundry sink or counter at all without adding more stains. I cannot seal it myself without sealing in the current stains. I am very disappointed in Stone Source and their unwillingness to make things right when clearly they should have either done a simple water-drop test to ensure the stone is fully sealed OR they should at least inform all customers to do a water-drop test before use and add more sealant as necessary.

Nan Courneya

I had excellent service for the purchase of my kitchen countertops and two bathroom vanities. Both Amber Palmer, Design Project Manager and Matt gave great input and were extremely helpful in guiding me to my final decisions on product. Not to mention the great install team who arrived on time and did a terrific job. I highly recommend the experts at Stone Source.