East Nashville Family Dentistry

Erika Smitten

I used to really like this place and thought this would be my dentist for years, but unfortunately, things have turned sour and I've switched offices. It looks like I'm not the only one with this experience and they're generally having billing problems. The TLDR version; I paid $1560 upfront for Invisilign that was fully covered by my insurance. They didn't bill to insurance in time and to the wrong provider. Over 1+ year later after 0 notification of denied claims or anything, are now telling me I owe them $1300+. I've tried to resolve this with them, but keep getting stonewalled/not responded to in a timely manner, told it's been "audited" by Marquee and given no other info, no other questions answered, and that they're sending the amount to collections. So because they had an internal accounting/billing issue, they're trying to dump it on me over a year later. Now I've had to file multiple complaints with various parties. Still hasn't been resolved and still fighting to get this figured out.

Lauren Walker

Update: I have a negative balance of ~$50 due to overpaying for services that East Nashville Family Dentistry has yet to refund me. Firstly, I was never notified of a negative balance until I came in for my regular cleaning and was told I didn't owe anything. I asked why and was told I had a balance. I called six months ago to request to have it refunded to my HSA and they said it takes a while because "it has to get approved by several people", so I waited patiently. I called to check on it a couple times since and I get the same answer. At this point, this dentist office has stolen $50 from me. I shouldn't have to chase after my own money. Avoid this office if you value your money being managed honestly. ----- Have been coming here for a couple years and I'm happy with my service here. Jamal who cleans my teeth is the best. So nice and professional. Clean and modern office.

Mark Elders

I made an appointment for a cleaning two months in advance, the first available appointment. The weekday before I was scheduled, I got a call saying I wasn't guaranteed a cleaning at my first appointment, but they would perform X-rays and make a recommendation on the day. I cancelled my appointment. It's deeply unprofessional to wait two months to drop that kind of information.

Sydney Schreiber

They cashed a check twice from me. Once when it was written in 2020, and again last week in 2022. When confronted, they said they recently “discovered” a bunch of old checks and cashed them.