Criswell Automotive

John Doe

In the used car lot mario the salesman he is the old black guy lies, is rude and slacks off on his promises no plates no inspection obvious just says it had one says i dont care 4× when explaining what we agreed on tries hard to act like a nice person he smiles and grins when you are explaining the problem as if he is making fun of you total disrespect

Gina Parada

Wolves in Sheep’s Clothing I contemplated over the course of 101 days better ways of expressing my dismay with Criswell Auto of Gaithersburg, MD. I would rather speak to members of the company than present my personal issues with this automotive distributor on a public forum. However, with the lack of communication and false narratives from members of Criswell Auto I had no choice. Hopefully, this review will strike their attention. Additionally, I do not want other potential buyers to fall victim to the same unfortunate series of events. Initially, the vehicle process leading to the purchase of my vehicle went beyond my expectations. Knox Masiyakurima (the pre-owned sales representative) answered all questions that I proposed in an attempt to help me understand Criswell Auto’s purchasing process and my responsibilities. After signing the appropriate paperwork Knox informed me that I would receive all forms needed to register my pre-owned vehicle through the United Postal Service to my home address. When I did not receive said paperwork after approximately 35 days, I attempted to contact Knox to ensure that there were no issues on my behalf. Knox ignored my phone calls and text messages for several days. After, no response from Knox (my original sales representative that I understand now only viewed me as an “easy sale”) I contacted Donna Baker who I assumed represented the Titling Department of Criswell Auto. Mrs. Baker informed me that she did not know the exact timeframe in which I would receive the paperwork to complete my registration but issued an extension (which I truly appreciated). I waited patiently until the expiration date for my extension approached. Again, I attempted to contact Mrs. Baker via landline and e-Mail but received no answer from either platform. Figuring that my calls and e-Mails were futile, I called the dealership’s primary landline and inquired about Donna Baker as well as the status of the documents needed for my registration. A Criswell representative informed me that Donna Baker no longer worked for the company and did not complete my request. The Criswell representative informed Angela Davis (I assume is Donna Baker’s replacement) of my issue. Mrs. Davis stated that the documents were initially rejected due to an error on their behalf. Mrs. Davis stated that she would resubmit the appropriate paperwork and that I would receive said paperwork in a few days through the USPS Overnight process. I never received tracking information and waited an additional three weeks. Again, I call Criswell Gaithersburg with no answer and leave a voicemail in hopes of receiving a return call. Later that week I received an e-Mail stating that the dealership completed all appropriate paperwork and that documents would arrive within a few days. Once the documents arrived, I assumed that I received the items needed to complete my vehicle’s registration. Yet, this was not the case. The documents sent my Criswell Gaithersburg belonged to another patron and included personal information. Even more interesting was that this patron’s registration documents were missing key information needed to complete their vehicle registration! I am at my wit’s end. The next step for me, in the attempt to complete my vehicle registration, is legal representation. Potentially suspending or revoking their dealership license. Sent from Mail for Windows

Hudson Lee

went in to buy a z06 corvette, told me they need to run a credit check to let me test drive it then while filling out the form they say i cant drive it because it doesnt have inspection. ok, so i ask to take a different one thats been inspected as its literally the same car and i know its been sitting on the lot as ive had the car on a watchlist for 2 months, they tell me no come back another day…these people are a joke.

Duane Brant

Top level staff give you a very pleasant experience.