Sears Appliance Repair

Michael Perez

Tech was professional. I needed parts to complete service but the tech got my snow blower started and then came back to complete the rest of the work. I couldn't get anyone to come out but Sears scheduling was easy.

Suzanne Blume

Was a good experience, was just unable to get what we needed because it was no longer available.

Jahhad Crawley

I am so happy Sears is going out of business. This addition to their company is the biggest scam I have ever had the chance of experiencing. My dryer broke over a month ago so I decided to give them a try. I call the service line they have to schedule me a month out due to COVID, I am understanding of that. Then I am scheduled a representative who comes out and takes apart the dryer and says I need to order a replacement piece with them. They charge my account that day!! The replacement piece comes and they reschedule my appointment for today between 1-5pm. I work from home and decided to open all the blinds so I can see the driver when he comes. I receive a text saying the rep is on his way to fix my dryer at 6:07 for the second time with the replacement piece. I then receive another text saying I no showed. The representative never rung the bell or called my cell number on fine. Is this what you consider good customer service SEARS? You allow your workers to just decide to not deliver your customers service because it’s after 5pm? This is unacceptable service. I urge everyone to stop doing business with them. Do not even inquire. Complete waste of time. I am still currently waiting for a phone call from a manager and my dryer is still broker. UNBELIEVABLE

Jeremy Fernandez

I witnessed the owner be really nasty.. she should be a little bit more grateful. It hasn't snowed for years. Customer retention is so valuable