Address: 2808 Lavista Rd, Decatur, GA 30033, USA
Phone: +17709387070
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
Cynthia S
Had a back up in basement the end of April, this past year. State farm representatives from Ohio had handled claims from April thru May and received excellent care and processing of claims in excellent time frame considering Covid. It is with regret that when contacting this agency (36+years) that I received no respect or handling of this claim. Soft tissue backup, with water damage to kitchen and bathroom areas that extended out in living areas. Aftet several calls and requests to speak to Gene Massey , to no avail, they forwarded all my calls to voicemail. Called from another phone immediately and call answered without hesitation . To date, have not received call from Gene Massey to discuss my concerns ovet my claim. Office staff took messages and did nothing. Only after I contacted the main State Farm headquarters were my concerns and processing of claims completed in 2 weeks of waiting from June 12th- the last of August. This is the 1st major claim that had ever been filed on thid property. Was not trested with respect or gratitude.
Taki Pappas
I signed up with Josh last December and he seemed like a nice enough fellow. The rates were good and it was fine. I had now issue with a credit card change for payment a month ago and asked to change over to a new payment method. Every since that time, he and his assistant have not even bothered to help me by not picking up my call or responding. It's baffling to me so, I was assigned a new agent. I am a small business owner and have this to say. If you cannot provide good service, you should get out of the service business. I do not recommend this State Farm agent. Perhaps, I was not a large client to warrant his attention.
Anne H
Stephanie is very condescending over phone and yells if you ask a question more than once. I changed my agency after fearing she will respond to my calls and not her staff. Signing up with this agent was a mistake.
Trent Hevener
Fantastic insurance agency. The staff here are the most knowledgeable and friendly I've ever come across. Do yourself a favor, give these guys a try, you'll never leave.
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