Avis Car Rental

Diane McMillian

The Emergency Road service is horrible. I made a stop around 5:30pm, when I came back to my vehicle the doors wouldn’t open. No key to open the door, called Roadside Services and was given the run around. The first agent hung up on me. We were on the phone 29 minutes and he couldn’t find a local Avis agency that was open. He said that I had to go 52 miles to Orlando Airport to pick up a new car. I asked how will I get the 52 miles to the airport and he said that the Tow Service would give me a ride to the airport to pick up the new car. Called back and was told that they were sending a tow truck so expect a text message with the eta. Two hours later I called back letting them know that I hadn’t heard anything. I called at 5:45pm and at 10:45pm a truck arrived. The driver wants me to clear the trunk out and I tell him I will transfer my belongings when I get the new car. He informs me that he is here for towing only and he is Not Uber! I tell him that Avis told me that he would take me from one city to another. He says, I don’t know why they tell people that. You need to call Uber. I call Avis back and they say, oh yes, just call Uber to take you. I ask if they expect me to pay for a 52 mile ride and they assure me that no just call this number and it will be taken care of. By this time it’s 10:47pm and the Tow Service is pulling off and I am left stranded alone at night in an unfamiliar location. I called the prepaid Uber service number given to me by Avis and no one answers the phone. I am a female, senior citizen, in a strange city with no vehicle. I call the only person that I remotely know to come pick me up. I am rescued over an hour later. I am exhausted at this point and head to bed. At 4:00am my phone jars me awake with a dispatcher telling me that the Tow Truck is almost there to pick up my disabled car. From 5:45pm to 4am Avis expected me to stand outside with a car that won’t open. Horrible service and expectations. I put my life on the line.

Taylor Anderson

Justin was so nice in assisting me with finding a rental during a crisis. I commend him on his thoughtfulness and understanding of his customers. He helped me get the car of my dreams within minutes… Thanks again bud!

Shane Aubrey

Made res for economy and they were out and Avis location manager told me that we would need to pay extra $40 for upgrade. That has always been picked up by car rental company not the customer. Like Seinfeld show, Anybody can take a reservation, but they do not know how to hold reservation! Doubt I'll be back with AVIS!

chuck richards

Poor customer service. As a loyal Avis customer, I was treated with little respect and the gentleman “working “ there could not be bothered. I left and rented in my own city with a different company.