Residence Inn by Marriott Virginia Beach Oceanfront

Erin Hudnall

If you want a relaxing trip, don’t stay here. This place will break you down with a bunch of minor inconveniences that really add up. The staff are very kind, the location is great, and being able to bring my dog was a perk. BUT, breakfast opened late most mornings and the waffle irons were broken one morning. Dogs are allowed on the breakfast area which can lead to a very unpleasant and loud morning meal if owners can’t keep their dogs under control. My keycard lost access to my room and the building several times. I was at the front desk more than ten times to have them reset and I was not the only guest with this problem. The checkin process is hectic as parking is scarce so everyone pulls their cars to the front doors to unload and then have their vehicles valeted in a parking garage way down the street. So you get stuck in a long line waiting for luggage carts and access to the front door. And if you’re trying to get out of the parking lot during this mess, it’s not going to happen. Unless you get lucky and get one of the few parking spaces in front of the hotel, you will not have immediate access to your vehicle. Sometimes the valet will park cars behind those already parked in the lot, blocking them in until they feel like taking the car down the street. There are also very long waits for the elevators as hotel staff are also using them to move linens and cleaning carts - there appear to be no service elevators for staff, but they are accommodating to guests often letting guests take the elevator ahead of them. The hotel does not have its own line service - rather their linens are delivered on a truck. One the first night, they did not have any extra towels, pillows, or blankets because the truck was late. I had to use my beach towel as a blanket and was freezing the whole night. Additionally, the key reader to one of our rooms went dead and we waited for four hours for someone to fix it. My grandparents were in that room and need our help often, so this would have been a disaster in an emergency situation. Moreover, someone had to stay in the room for the four hours so others could get in and out, taking half of one of our beach days. I asked to speak to a manager over this situation, as this was the last straw in terms of my patience for the hotel’s inconveniences. Not only was he late for his shift and unavailable the rest of the day due to “meetings,” he failed to call me even though I requested that he do so. I do not recommend this place and will not be staying there again even though we visit the area twice a year or more. Do yourself a favor and check out other hotels along the boardwalk.

Kathy Wierenga

Matthew and Tamila remembered us from previous stays which always makes you feel special. Paola, Matthew and Tamila always greeted us by name and with a big smile. You have a great 👍 front desk staff. Room was clean and nice but someone had been smoking in the room or on the porch. Also one of the valet admitted he smoked on the way to get my car when I confronted him about my car smelling like cigarettes. Do wish you had an outdoor pool but over all we had a great stay.

J B

Fantastic location. The suites are great with kids. Having a full kitchen was a life saver. The staff was wonderful everyone was very helpful. I was hesitant with valet after the reviews but I think they’ve definitely fixed the problem. They were great in explaining it all and it’s complimentary. The rooms were great and can’t wait to get back!

tracy hunt

Staff was friendly,courteous, and most helpful. The rooms were extremely clean and the free breakfast was a bonus. 😋 Overall great experience l highly recommend this hotel.