Firestone Complete Auto Care

Scott & Kari Baderman

You are risking your car's value if you take it here. To be as honest and gracious as I can, their mechanics simply do not appear to be competent. I had them attempt to replace a CV joint on my car, and they couldn't even get it off the bracket. They must have hammered away at it since we could see the damage they caused when I had my trusted mechanic look at it afterward. They eventually gave up and said if I wanted them to do the job, I would have to purchase a new bracket ($400) since they didn't know how to get it off the old CV joint. We really needed the car back on the road, so against my better judgement, I had them do it (very bad decision). If that wasn't enough, the car seemed to have issues with that same CV joint 3 months later. I took it back to them since the part was still under warranty. They told me that they "think" the OTHER CV joint was now the new problem, and that if I paid them to replace that one, they would ONLY then replace the one they worked on previously that was under warranty. That seemed pretty absurd. When I told them that I already had my trusted mechanic look at it, and he said the problem was the CV joint they worked on previously, they didn't want to hear that. I found that interesting since they basically admitted that they would replace the previously worked on CV joint as a "courtesy" ONLY after I had them replace the other CV joint. Even when I asked them if they were 100% sure that the other CV joint was the problem, the guy said he couldn't confirm that. I asked if he could just replace the one under warranty first, and THEN see if the other one was indeed bad since he wasn't sure. He was having none of that. He would only do that after I paid them for more work on something he wasn't even sure was the problem. What legitimate company does that? I surely wasn't going to have them do any more damage to my car, so I ended up having my trusted mechanic re-do the EXACT job they did 3 months prior and guess what? The problem is now 100% fixed. Again, VERY incompetent mechanics at this shop. They WILL damage your car and will make up excuses why nothing is their fault. I never leave reviews, but for this one, I thought it was necessary for people to know. If you think I am leaving out details, I am not. This shop is just not trustworthy. Too bad, since I have taken well over 10 cars to Firestone over the years for tires. They have lost my business forever. But again, who am I? They could care less.

Puthucode Viswanathan

One stop place for auto repairs. Excellent team. Pricing reasonable.

Agustin Martinez

Can't say how they perform. They couldn't do my oil change while I waited so I had to move on

Meisha Smart

I had a nail in one of my tires, I just wanted it patched and if not possible replaced. Whenever I finally got a call four hours later Tommy (manager) told me that ALL my tires were bald. Which I knew immediately was a lie because I just got all new tires 2 months before. It was clear he was trying to take advantage of me because I am a female. He ran his mouth for 5 minutes about the deals for four tires my car did not need nor did I ask for. After he was done spewing I told him that I wanted the one new tire like I came for in the first place. Tommy was very rude over the phone then proceeded to take four hours to replace my one tire. Why it took what it look to be five grown men four hours to change a tire is beyond me. Seems to me they need a new manager to learn how to work efficiently. Tommy needs to be fired because I know he does this to every female that comes in.