Sonesta Simply Suites Kansas City Overland Park

Parris Arrianna

This summer I was an intern for a company in the area and had relocated from Texas, I settled on staying here since all Airbnb's were booked and the apartments were too expensive for me. However, this extended stay seemed equally as expensive as renting I was paying almost $600 a week. Here's why I rated this location so low: 1. The Billing was inconsistent, instead of notifying me when I was due again, they would let the charges rack up until I was 3-4 days behind and had called to complain about something. I had no issue paying but it seemed I would be getting every 4 days instead of every 7. I expressed multiple times that I didn't understand how I was behind especially when I would pay a larger amount each time I paid so I was under the assumption that I was getting caught up but no ... 2. I received NO housekeeping! My stay is almost 3 months long and not once did I come back to my bed being made, new/fresh towels, or anything. I always had to go to the front desk to pick up new towels even though I was placing my old ones in the hall for housekeeping to know I needed new ones. The manager apparently said they tried to stop by but I needed to clean my room for them to do their job ... is that not the point of housekeeping??? I was gone for about 4 days one week and had tidied up the room and set my old sheets outside just to come back and still NO NEW BEDDING.... it is ridiculous. I've also been double charged because one of the employees didn't charge me the right amount. This stay has been painful, if you're staying longer than a week I would say to find somewhere else .. it may cost a little more but I'm sure the service would be better.

Breaonica Blackwell

I am so disappointed in this location! First we can not check in til four after making a reservation. The pool is outside has every species of bug is floating in it. My room has used eyelashes stuck to the trash can and shopping bags behind dressers with lots of hair in the tub. The front desk lady is a ceiling watcher, when I asked her who the housekeeping manager was she stared blankly into the sky. No breakfast and a 20oz beverage is $ 4.25 & cashless because they have no change onsite. The rooms are non smoking however I smell smoke and theres a tailgate party in the parking lot @ 11pm very loud and frustrating. I am on vacation and will never be back at $186 a night I would rather take my family to a rest stop!!!!

Zach

If you're an RR employee, you do not need to give them your personal card just refuse so that you can get placed somewhere else. They don't do breakfast in the morning and since you don't have vehicle access, I recommend calling CLC and seeing about better arrangements if possible. Also, rooms have bugs

William Ellsworth

Front desk staff was friendly and helpful. The room was spacious and clean. While I did not use the kitchen appliances they did appear to be well maintained. There is/are not large ice machine(s) but there are ice makers in the freezer of the full-size refrigerator. My room was quiet, the pillows were full-size and there were 4 on the queen bed. The mattress was comfy and I got a good night's sleep. Close to restaurants and fuel. No problems or complaints, I would definitely stay here again!