CarMax

Category: Used car dealer

Address: 16411 Shady Grove Rd, Gaithersburg, MD 20877, USA

Phone: +13019479790

Opening hours

Sunday: 11AM–7PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 9AM–9PM

Reviews

Michael Lawrence

Oct 23, 2022

I was very satisfied with my Carmax experience. The process was very simple and straightforward. They also stand behind the vehicles they sell. An issue popped up with my car after took delivery and they are taking care of it without any problems.

Walter Allred

Oct 18, 2022

Hands down best experience I've ever had selling a car. Absolutely zero pressure.

Michael McKinney

Oct 18, 2022

The salesman although he was very nice and polite and treated as well was unable to show us what all the car did and the different options it was trial and error in YouTube that got us through it. However the experience was nice and everyone was very polite.

thomas desimone

Oct 18, 2022

Your cars are all quality. Customer service is good sales are good for trading prices need to be higher your trade-in prices aren’t fair.

Thanks! Your review is awaiting moderation.

Questions & Answers

I had 98 Camry mil 143 How much u buy???

Tilahun Kebede | Oct 28, 2020
Christopher Shawver | Oct 28, 2020

You have to bring it in to be appraised.

I want to know if you can attend me in Spanish by phone

ricardo alegre | Apr 1, 2022
Guanakita Guanakita | Apr 1, 2022

And

Can you give me an approximate trade in value for my 2013 Town and Country Minivan. I purchased it from you in 2016 for $ 20899 the present milage is 82,790. Condition is good.

Ronald Rae | Oct 28, 2020
Garret Conover | Oct 28, 2020

In order to get a trade-in value for your vehicle you'll have to schedule an appraisal with them regardless of how or from whom the vehicle was previously purchased.

Read More

I want to sell my used car. How do I go about doing this and do I need to make an appointment?

Silver Spring | Oct 28, 2020
Garret Conover | Oct 28, 2020

You need to make an appointment for CarMax to give you an appraisal. You can schedule it online and usually same-day. It's quick and easy and they make very fair offers. Good luck!

I have corolla 2009; done 128000 miles. How much can I get it.

Anil Nayyar | Oct 28, 2020
Eric Shires | Oct 28, 2020

You need to take the car in and have them evaluate it to get a price.

I need to get appointment for oil change and some check up? no body unser ''need to get help ''.

tamiko tokoo | Oct 28, 2020
Nancy Cosner | Oct 28, 2020

They wont answer until the store opens. Try calling in.

Can you lease a "used car?"in addition to a new car?

Bill Maloni | Oct 29, 2019
Tom Lenar | Oct 29, 2019

It is possible, but I don't think CarMax offers that. When you can do it, it's usually through a brand's finance company on a CPO car sold through that dealer.

where is the link to customer survey?

Zoey Doll | Oct 29, 2019
John K Walker | Oct 29, 2019

I received linked via personal email days after purchase.

The engine of my Mazda CX7-2011 is broken and the car is not drivable. Are you buying such a car?

Vasilka Stoycheva | Oct 29, 2019
ICP Training Staff | Oct 29, 2019

They are a RIP off. You are better off going to a scrap dealer because they will still parts from your car. Much more profitable for all.

Read More

Can I sell my car even if I still owe the bank money?

Jigglebilly 1 | Oct 29, 2018
rita kane | Oct 29, 2018

Yes. You will pay the bank off at the time of sale

Hi my name is Omar I have a question , what do I need to buy a car with you guys because is gonna be my first one I just want to know

Omar Rodriguez | Oct 29, 2018
Kevin Spann | Oct 29, 2018

Hi Omar, I do t work for Carmax, I am a customer just like you. I can tell you that Carmax is ine of the most outstanding car co.panies you could experience. There is no hassle not undue influence. They work with you to make your car buying experience a good one. I highly recommend Carmax to anyone. My family has gotten their cars there also. Good luck, check them out!

I am interested in you purchasing my 2004 Prius with about 76,350 miles. How do I go about this process? Do I just come in or do I make an appointment?

Leonard King | Oct 29, 2018
CG Poore | Oct 29, 2018

Why don't you just sell it outright to a private party. Carmax is going to offer you nothing close to whats its worth, detail it, look it over and sell it for 12-25% more than they gave you.

Read More

I have an appointment on Jan 23rd to get my key fob programmed. Is it possible to change this appointment to the following Tuesday, January 30th at 12:30? Gerry Hemmingson

Gerry Hemmingson | Oct 29, 2018
Erica Dannucci | Oct 29, 2018

This carmax location tends to be booked 2-4 weeks in advance for service appts.....so while it is possible, expect to get an appt at least a week after that

Read More

do max care cover break repair servese?

Lemmi Galgalo | Oct 29, 2018
Norm Weck | Oct 29, 2018

Not " normal wear and tear" but probably would cover hoses, master cylinder, ABS module and such.

Read More

Do you buy used cars?

Bryan Kim | Oct 29, 2018
Kevin Spann | Oct 29, 2018

Carmax can buy your car even if you dont buy one from them. You have options.

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places