Mercedes-Benz of Catonsville

The pandemic changed their car wash service. It is not consistent that they will wash your car. It's free so they don't prioritize it. They are very busy with servicing.

Our employees have been instructed to use gloves and mats, as well as wipe down the interior of all guest vehicles.

As difficult as it may be, all of our employees have been instructed to avoid shaking hands with customers or co-workers. However, our friendliness and care for customer service will not diminish!

Yes! We have secured extra supplies of disinfectants, alcohol wipes, hand sanitizers and gloves for employee and guest use. If you are visiting one of our dealerships or service centers and would like to use any of these items, please ask.

Our employees are prohibited from reporting to work without a 14 day self-quarantine if they have traveled outside the United States or to a high-impact area (as determined by the CDC) or if they have taken a cruise. As a company, we have also suspended all non-essential business travel. We are also instructing our employees to follow the health, hygiene and risk assessment protocols set forth by the CDC.

Our rental and service loaner vehicles will be thoroughly cleaned and sanitized after each customer's use. We have instructed 3rd party rental vehicle providers to do the same.

We have increased the frequency and level of cleaning and disinfecting of our buildings, equipment and furniture, with special attention to high-touch surfaces.

It needs to be plugged in to the service diagnostic computer to see what possible error codes come up. Intermittent problems maybe caused by error flags in the diagnostic. It may cost you around $135 or more for a complete diagnostic. After all most automobiles these days are computer control.

Awesome 👌 they are top notch

Davon, please get in touch so I can gather some more information about your inquiry and do my best to assist. I hope to hear from you! Marianne Queen - Customer Relations Manager - +1 (410) 788-7744

Yes you can. Which model are you looking for?

This TOTALLY depends on what car, model, options, WHICH key is requested, e.g., valet, etc.. Most instances, LIKELY looking in the $350.00+ range

No - this is one of the bigger myths in the industry. Here at Koons, we aim to provide you the most affordable, simple and convenient service experience possible. From the free pickup and delivery, text updates on your vehicle's status, text-to-pay technology, and factory trained technicians, all the way to our competitive pricing, there is no better value than trusting your vehicle's service needs with Koons.

Our technicians undergo rigorous and thorough training and certification through the OEM (Original Equipment Manufacturers). This ensures that they have been educated by the same individuals that built the vehicles, and know exactly what to look for when servicing your car. Here at Koons, we pride ourselves on having the most certified technicians in the industry, which gives you the peace of mind that your vehicle will be in the hands of the very best.

We offer multiple ways to schedule a covenient service appointment! You can call our Koons Concierge Service team to schedule, use our quick and convenient online appointment scheduler, or even schedule an appointment via text! While on our website, select the "Text to Schedule" button to receive an invitation to quickly book your time via a few simple text messages.

No! The Koons Concierge gives you the option to pay via text message. You will receive a link via text to a secure payment portal where you can pay for your service with all major credit cards, Apple Pay, Google Pay, or even PayPal! This ensures your Koons Concierge service experience will have minimal interruption to your busy day.

Absolutely! The Koons Concierge Service Advisor will send you text updates on the important milestones of your vehicle's repair, including photos of any issues or concerns diagnosed by our Factory Certified Technicians!

You will get text notifications with real-time updates on the location and ETA of both the pickup and delivery of your vehicle. These texts will also include a link where you can see the name and image of your driver!

Yes! The Koons Concierge allows you to select complimentary pickup and delivery for your service appointments! Loaner vehicles are also available.

It's important to you for a few reasons. Namely, Koons having the area's largest new and used car inventory means we have the best chance to have the exact vehicle you are looking for! Also, it's common for a client to decide to purchase a different vehicle than the one they were interested in online, so if that happens, having the largest inventory ensures you'll never have to compromise on color, technology, safety features, options, etc. beause of a limited selection.

The Koons Concierge allows you to complete as much of the purchase process online as you'd like! You're in total control. Want to get pre-approved and craft the payments at home, but handle the trade appraisal and test drive in-store? No problem! Want to test drive the vehicle at home, then come in and pick it up at the store later? Absolutely! We have all of the technology and resources available to accomodate your own unique purchase experience.

When you choose complimentary delivery with your Koons Concierge new or used car purchase, and you've decided to trade your current vehicle, our team will pick it up from your home at the scheduled time that they deliver your new vehicle! No need to worry about leaving the house!

Absolutely. The Koons Concierge allows you to request a virtual walkaround of your desired vehicle(s) and even an in-home test drive. We will bring the vehicle to you and allow you to test drive it in the comfort of your neighborhood, and in a socially-distanced manner. Just ask your Koons Concierge Team Member!

Yes! With the Koons Concierge, you can see all of our transparent WOW pricing, calculate real lease and finance payments, get a real trade value for your current vehicle, and get pre-approved for the deal you've crafted. Once you're happy with the deal configuration, you can schedule complimentary vehicle delivery or contactless-curbside pickup at the dealership. If you choose delivery, we will even come and pick up your trade!

Hello. A basic oil change will cost about $138.00 and an A service is $199.00. If you have any further questions please reach out to our service department at 410-788-7744. Thank you for your interest!

Hello Ronald! The cost of a wheel alignment for your 2002 CLK430 at Mercedes-Benz of Catonsville is $179.00. If you have further questions, please reach out to our service department at 410-788-7744. We are happy to answer any other service questions related to your 2002 CLK430.

Hello John - We no longer offer Renntech tune package. Please call our dealership at 410-788-7744 so that we may discuss other options for your vehicle. Thank you for your interest!

Hello Lisa- My name is Jewel. I am the Customer Relations Manager for Mercedes-Benz of Catonsville. Please give me a call 443-860-3238 so that I may better explain the washing process for Sprinter vehicles.

Our shuttle service runs from 8am - 6pm daily. Your service advisor can help you get shuttle service during the check-in process.

Our waiting area features comfortable seating, TVs to allow you to catch up on the news, free coffee and water + wifi!

We do! We have several name-brand tires for you to choose from depending on your needs. Our Service Advisor can help you determine what is best and schedule an install and determine if an alignment if needed.

This is dependent on the make and model of your car and can range from $75-$400 per key.

The engine service indicator light can come on for many reasons. What's most important is that you call us and schedule an appointment so that we can diagnose the situation. Although you may not feel, hear or see a change in your vehicle's performance, there may be an issue that will only get worse the longer you wait to have it checked.

Yes

We do, however they are generally scheduled in advance. When you make your appointment for service, as about a loaner and we'll see what's available.

Yes, our parts department is open from 8a-4p on Saturday

Yes, our service department is open from 8a-4p on Saturday.

Absolutely. As a Mercedes-Benz dealer, we use only genuine manufacturer parts, installed by manufacturer certified technicians.

Easy! You can call us at 410.788.7744 or use the service scheduler on our website!

We can help find the right program for you. Use the finance application on our website to send us the basic information we need. We will follow up and walk you through the steps necessary to complete your purchase.

If you have a leased Mercedes-Benz, you can bring it to us for lease turn-in and we'll take you through the process of turning in your vehicle and selecting a new one!

If a pre-owned Mercedes-Benz vehicle has passed the Certified Pre-Owned inspection requirements, it will have a one-year, zero deductible, unlimited mileage warranty from Mercedes-Benz.

Test drives are generally 15-20 minutes long. If you would like to take the vehicle for a longer period our sales team can arrange the details with you depending on availability.

Certified Pre-Owned vehicles have gone through an inspection, required by the manufacturer, to achieve "Certified" status and warranty. We will certify Mercedes-Benz vehicles as we are a Mercedes-Benz dealership. Pre-owned vehicles from other brands receive an inspection and reconditioning from our service technicians prior to being available for sale. Whether you buy a Certified Pre-Owned or pre-owned/used vehicle, you can trust that we will help you find a reliable car that fits your needs!

We sure do. There are a few extra steps in the process when selling a vehicle to an out-of-state buyer, but we'll walk you through it.

An appointment is a great idea, especially if you're coming in to see us on a busier day, like a Saturday afternoon. However - we're always here, feel free to stop in and a member of our team will help you!

You sure can! We will walk you through all of the steps to trade-in and pay off your previous loan or lease during the purchase of your new vehicle.

It's best to go and get an estimate

If it is original equipment... Most likely.

They do

If you bought a Mercedes at an authorized Mercedes dealership, call roadside assistance.

Your fuse box is going to be in two different places, one place is under the dashboard on the left side and the other box is under the hood on the driver's side

Open the hood!

9am