United States Postal Service

Anna Halbritter

Went to this location to get a passport (including having the child’s photo taken by location staff) for my infant child. Paid for the required photo and expedited service. Received a letter a month later, from the Department of State, that the photo had been rejected. Called the post office about the issue, and was first hung up on after being transferred to the passport office. I called again, and was then told to come in anytime before 3pm, an appointment was not needed. When I arrived, the woman asked why I was there, if I had an appointment, and if I had a receipt from the previous visit. I did not. She asked for the name. I gave it, and the letter from the photo rejection notice from Department of State. The woman took my child's photo, and stapled it to the letter. She then said I would need to purchase a stamp to mail it. I stepped in to line, sealed the envelope, and when it was my turn, she came out of her office, and told the (far left) clerk I would need to pay for the new photo as well. I said no, I would not be paying for the retaken photo. He said he would charge me for the stamp, and I could take it up with her. I said that would be fine. I paid, and then asked to speak with a supervisor. He indicated there might not be one available, but he would check. He returned a few moments later, with a supervisor. I explained the situation, she asked if I had a copy of the original photo. I said I did, at home. To which the passport employee came out of her office again, and commented that, see? I hadn't been able to supply the original rejected photo. She never asked me for it. The manager said this was all going to be cleared up, I was NOT to be charged, and she would expedite the mailing of the photo and required letter to the Department of State. I told her I was willing to go back home and get the copy of the original rejected photo, or happily email it to whatever email address she indicated. She was apologetic, and said that would not be necessary. The females that run the passport office are harsh, brusk, rude, and work with all the competence of uncaring people, who know they cannot be fired. Willing to hustle you for the fee of a photo, they took incorrectly, and had to retake! My original appointment and services paid for is on record, searchable by name. IF YOU NEED EXPEDITED SERVICE AND THINGS DONE CORRECTLY FOR A PASSPORT, DO NOT HAVE YOUR PAPERWORK PROCESSED AT THIS LOCATION.

x kuyjyt

CUSTOMER PARKING LOT IS JAMMED WITH USPS EMPLOYEES' CARS. WHEN WILL THE CUSTOMER PARKING LOT BE AVAILABLE TO USPS CUSTOMERS?

Assaad Soweid

After taking a day off, and scheduling an appointment for passport services a week ago for my child, I received a call at 830 am (appointment at 10:15) telling me that the appointment has been cancelled and to "go back online and fix another"!!!. Totally ridiculous and unacceptable. By far, the most unprofessional and unethical service I have faced. You should be ashamed of yourselves!!!

daniel scott

The rudest a__holes. Surprised to have this crew in upper NW DC. I will stay with the Alexandria VA post offices