Address: 955 Wayne Ave, Silver Spring, MD 20910, USA
Phone: +13012645154
Sunday: 10AM–6PM
Monday: 11AM–8PM
Tuesday: 11AM–8PM
Wednesday: Closed
Thursday: Closed
Friday: 11AM–8PM
Saturday: 9AM–6PM
S B
They don't care about customers' communication preferences - refuse to send email/calendar confirmation. This isn't hard to do and many other locations do it without a problem. The massage was below average, not worth it. Masks are enforced.
Johanna Hardy
I can only speak to my experience and so can not confirm or deny some of the experiences of others who have given low ratings. I've been a ME customer for years but my usual location is Laurel. This was my first time at the Silver Spring location. I received multiple confirmations prior to my appointment. I arrived early and was taken early. I had an awesome massage from Alex. Probably one of the best I've had at a ME. I noticed one other commenter viewed paid parking as a downside. Perhaps it is but frankly going to any place in a downtown area literally adjacent to DC paying for parking I think is expected but the benefit is the public garage (right next to the ME location) is cheap. I paid $2.50 for parking. The only odd thing to me was it looked to be a rather large location yet I didn't see any other customers. That did make me a little nervous when I first arrived (like is there something wrong with this location?) But at the end I had a great and relaxing experience. I wound up going to this location because my usual location and others nearby are always booked and its impossible to get massage appointments. Based on this one visit, I give the experience 5 stars.
Trish
Scheduled an appt for a 60min facial but was booked for a 90min facial and told there was nothing they could do other than just cancel and still be charged(large price diff for facials).it was not my fault for their mistake and there was zero sympathy or compassion either take it or leave it.The facial was amazing and other customers were coming and going happily but I will never return because when they make mistakes customer service is non existent!!
Kara Mobley
I was gifted a 60 minute massage for my birthday. I called to make the appointment, but I never received an email confirmation or a confirmation via my online account, so I ended up missing the appointment since it wasn't in my email on my calendar. They said they tried to reach me via phone, but apparently they had the wrong number on file. I'm not sure how they had the wrong number since I called to make the appointment. They also said I didn't have email notifications turned on via my account. Why is this something I need to opt into, and why isn't it automatic? I was charged the full $130 for missing the appointment since I never received a confirmation or reminder either via phone or email. They also didn't apply the points I was supposed to have from the gift I received. They said I couldn't use them retroactively, and I could only use them for another appointment. So I was charged $130 for my own birthday present that I wasn't even able to use. Beyond frustrating. They will not be receiving my business anymore. Do yourself a favor and spend extra money for a small business massage place. Massage Envy is not worth the hassle, and you'll end up spending more with their ridiculous fees and policies anyway.
Thanks! Your review is awaiting moderation.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.