Address: 1305 Annapolis Mall Rd Unit 133 A, Annapolis, MD 21401, USA
Phone: +14102665215
Sunday: 11AM–7PM
Monday: 11AM–8PM
Tuesday: 11AM–8PM
Wednesday: 11AM–8PM
Thursday: 11AM–8PM
Friday: 10AM–8PM
Saturday: 10AM–8PM
Emily
This is regarding my experience at Kay in Marley Station Mall but since they are shut down this is the closest one. Kay sold my husband and I am awesome wedding set, the man who helped us seemed a little all over the place but we loved the price and the pieces so we had nothing to complain about. My ring took a while to make since it was a size ten, the sales clerk advised anything more than a 8 couldn’t be done on the premises and had to be shipped off. Totally okay with that. My ring came to realize is a size 9, a completely whole size less than what I asked. Today this is no big deal since im needing a smaller ring but it’s the fact they didn’t order the correct size in the first place. On my husbands wedding band he asked for chocolate diamonds, they stated no problem. My husband did not get chocolate diamonds but we paid a little more for them. At the end of the day, these are “small” things since we weren’t that picky and the rings still fit, but they shouldn’t have happened. Im not sure if it was the clerk or what. But my advice for people looking for jewelry, go to a family owned shop. Commercial jewelers do not care. Especially when something needs to be specifically done such as wedding rings.
Jeffrey Reynolds
My wife and I was totally floored by our experience at Kays Jewelry store in Annapolis Md. We are celebrating 30 years of marriage and this experience has been the highlight of our anniversary. Huge shout out to store Manager Eishaw and her staff for their patience and excellent service. We looked at a lot of rings that day and i almost felt pressure within myself to just buy something for her time. She relaxed our minds and reminded us of the moment and to really think about what ring we really wanted. That right there was God sent. We did find our diamond in the rough and i want Mrs. Eishaw to know that we will forever remember this experience. Thank you very much and may God continue to bless you in all you do. Thanks to your staff as well. Jeff & Shirl
Harving Navarrete
The Store Manager and sales person at the Annapolis, MD location were so rude! The repairs on my watch were not performed after they had my watch for over three month and not only that....but they cracked the crystal on the watch. The store manager dismissed responsibility and became rude and combating. I've been a long time client, but now I am considering closing my account. The store manager refused to give me her name. And the sales person's last name name is Jones. Stay away!
Donald Banks
My husband and I will be celebrating our 20th anniversary tomorrow. Several months ago, we went to Kay’s to see what they had that I might like. We met Eishaw, the store manager during that visit. She showed me some unique pieces and took the time to answer every single I asked which included her recommendation for stones etc. I’d set my heart on a peach sapphire based on our talk but they didn’t have any in inventory. My husband picked up the correspondence with her after that and they worked together to find a ring they both knew I’d love. We went in today to do final choices and size the ring but the ring I remembered wasn’t in the case. When I asked her about it, she said they still had it and pulled it for. It was just as breathtaking as I remembered and I fell in love with it all over again. We agreed that was the ring and Eishaw went through the process of trading in my previous Leo set and selling us the new one. All in all, she has spent probably 5 hours, maybe more working with us to make sure we ended up with the ring we wanted. She an exceptional at what she does. She knows her inventory, the facts of the things she shows, and is able to guide you to the ring that best fits your goals (whatever they are). She had a constant smile, even in a mask, you could tell because her eyes were always smiling. She was the consummate professional, very kind, very attentive and extremely helpful throughout this process. We would recommend Eishaw and Kay’s without reservation.
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
If you have the insurance for it AND you have had the insurance inspection done within the last 6 months, it should be a free replacement
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