Muller's Woodfield Acura

Edwin Labog

Quick and painless! I called the same day for a test drive. Walked in and drove away with a new Integra. Look for Lance! Very pleasant experience!

Erica

We came in on a Wednesday morning for service. We did not have an appointment but were seen very quickly. Mark was very friendly and helped us get our battery fixed. He explained to us what was going on and the price breakdown. He gave us updates as we waited in the waiting area. We have never been to this Acura before but would definitely come back!

Gina Quijano

CERTIFIED ACURA BUYER BEWARE ! We purchased a 2019 Certified MDX and purchased an extended warranty from Muller Acura of Hoffman Estates. After approximately 4500 miles the brakes needed to be done. The initial estimate was $644 plus tax to cut the rotors and replace the brake pads. We felt that by buying a certified Acura we would get more than 4500 miles before it needed brake work. I called the dealership and spoke to the service department and expressed my concerns. They referred me to the Used Car Mgr. I called and spoke to him and asked for a "good faith" adjustment on the cost of the brake job. He did not get back to me. When I followed up later, I found he was on vacation. I then spoke to the finance person who informed me " that we should have expected to have to do some brake work because the vehicle had 60k on it and we didn't pay that much for the vehicle". For the record, Muller was NOT the best value for a certified Acura, however we went there because the Service Dept has always had given us exceptional customer service. After numerous calls to the dealership I ended up talking to the New Car Mgr. who tried to help us with the cost of the brake job. While I appreciated his efforts it took days for him to get back to me. The end result was the GM of the dealership offered us $122 off the price of the brake job. We did not find their discount to be a "good faith" gesture. I got the brakes serviced elsewhere! In addition to this situation with the brakes, after the sale,our sales person did not return my call regarding another matter. The finance person took a "tone" with me regarding some paper work I needed to supply to the dealership.BTW, I did exactly what he asked me to do. Then, as mentioned the Used Car Mgr. did not extend me the common courtesy of a return phone call. For the record I called Acura customer service regarding this matter. While they were very polite and professional. However,they have no ability to intervene on the customer's behalf because the dealerships are independently owned. They suggested a Google Review. I would have never asked Muller to pay for the entire brake job, I don't think that would have been fair. I was only asking for some understanding of our frustrations, more of an adjustment on the price of the brake job and the common courtesy to return phone calls. I hope that this review helps prevent someone else from having a similar experience! Thank you !

NEEL PATEL

This is the worst dealership to buy a car at. They won’t even budge $1 on a car that cost $80,000. Very disappointed