TheKey - Formerly Home Care Assistance

Category: Home health care service in Phoenix, Arizona

Address: 3143 E Lincoln Dr, Phoenix, AZ 85016, USA

Phone: +16025813550

Reviews

Tyrene Webb

Oct 13, 2022

False advertising and discrimination. I got hired over the weekend I completed 17 modules successfully. They didn't tell me training pay was $12.80 until after I got hired. Today was my last day in person training which is only one day of in person training. I got a call from Clinton or Clayton who hired me called me 2 hours before my orientation to tell me that they didn't have any shifts for night shift. Which on there website they clearly stated they have overnights available. I would not recommend this company to others to work with. Super unprofessional and I know they judge me for my background. When I have my fingerprint clearance card.

Carolyn Cunningham

Aug 9, 2018

When I moved from California, I found HCA. I thought I only needed care once a week, but having Deleene here twice a week has gotten me out of my home and to be more social. I enjoy her company and her hard work. I want to stay in my house until I'm not here and HCA is here to help.

Alana Brunacini

Jun 27, 2018

Jeff and Clayton have been wonderful working with my grandmother. Cynthia is our care professional and she is absolutely amazing. She is patient, attentive and kind which is exactly what my grandmother needs in this time of her life. My grandmother fell ill about six months after the death of my grandfather and she desperately wants to stay in her home; although she needs more hands on assistance than she is wiling to admit. Cynthia has been able to give my grandmother that extra help while allowing her to maintain her dignity, sense of independence and purpose.

Carol Flowers

Jun 18, 2018

Jeff and Clayton are just wonderful and very caring. I've had only good experiences with Home Care Assistance. Having a caregiver to take me places and prepare meals is really awesome. I can't say enough about Carmen either. She takes me to work out three times a week at the Senior Center. After four years she really is like a family to me.

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Questions & Answers

Is a home care agency better than hiring a private caregiver?

TheKey - Formerly Home Care Assistance | Jun 29, 2022
TheKey - Formerly Home Care Assistance | Jun 29, 2022

If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.

How are you protecting your clients from COVID-19?

TheKey - Formerly Home Care Assistance | Jun 29, 2022
TheKey - Formerly Home Care Assistance | Jun 29, 2022

We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.

How much does home care cost?

TheKey - Formerly Home Care Assistance | Jun 29, 2022
TheKey - Formerly Home Care Assistance | Jun 29, 2022

Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.

How do I find the best caregiver for my loved one?

TheKey - Formerly Home Care Assistance | Jun 29, 2022
TheKey - Formerly Home Care Assistance | Jun 29, 2022

The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.

What is home care?

TheKey - Formerly Home Care Assistance | Jun 29, 2022
TheKey - Formerly Home Care Assistance | Jun 29, 2022

Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.

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