Bank of America (with Drive-thru ATM)

Category: Bank in Richardson, Texas

Address: 551 S Plano Rd, Richardson, TX 75081, USA

Phone: +19726775145

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 9AM–2PM

Reviews

Victor Guajardo

Oct 24, 2022

Welcome to the new era of banking with Bank of America. Truly sad to see customer service gone down the drain.

S Y

Oct 20, 2022

By far the worst Branch. Should have went with the rating before choosing this branch to take care of my notary. I have appointment for a notary at a specific time, made me wait over 1/2 hr (no one was in the lobby when I had arrived 15mins early) and still did not assist then what's worst, the manager and staff did not honor my appointment because I was upset due to them not taking care of me on a timely manner. Poor customer service!! I will report this branch and never come back!! I might even change banks! BofA is losing their customer service quality. The main person was the guy who stood at the door (he's maybe the manager, is HORRIBLE) and the lady who think was doing a good deed when finally decided to step in to notarized but as of no used because of her job ego!! I would give a 0 star if there was an option.

Getinet Wollie

Oct 20, 2022

Expect 30 minutes delays for simple transaction. I been at this branch a couple of times, they act so slow regardless of the number of customers in a line. Hope they will close this branch one day.

Shelly Baker

Oct 11, 2022

Horrible experience. Came first thing this morning. They have only one teller helping while a few employees just standing around. There are over 20 people in line. If short staffed then y’all need to fix asap.

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Questions & Answers

Hi I neet to take appointment, how can I do

Thanh Tran | Oct 27, 2021
Maria Martinez | Oct 27, 2021

If you go early. You dont need appointment

What do I need to open an account?

Brisa Rodriguez | Oct 27, 2020
Jeremy Curtis | Oct 27, 2020

No

Do you have assistance in Spanish?

Brisa Rodriguez | Oct 27, 2020
Jeremy Curtis | Oct 27, 2020

Yes

Do you guys ever answer your phone? I have been calling all day.

debra johnson | Oct 28, 2018
Kelly Jones | Oct 28, 2018

They are and always will be short staffed and they do not care! Do your banking elsewhere! I will be!

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