Frontier Communications

Dave Howell

I upgraded to 5 g, and Frontier sent out a technician to do the wiring. He didn't have the parts he needed, and I asked him to come back when he had the correct parts - and he agreed. But his boss/scheduling (?) nixed that plan and had him complete the job with work-arounds from the parts he did have. The result was an ugly, tangled mess - both exterior and interior. The new box is crooked, and he cut off the old wiring and left it in place. UPDATE:The day after I did my review, the Frontier Social Media Account Manager contacted me and said they were looking into my complaint. The following day, a technician showed up unannounced and corrected the issues - installing new boxes on the exterior and interior to enclose parts that had been scattered all over the walls, and neatly arranging the wires in a much more presentable fashion and basically cleaning up the jumble of exposed connections and old wiring the original guy left. I think my experience with Frontier shows that they will respond to legitimate complaints when presented in an adult respectful manner - and having supporting photos helps (the 2nd technician said he had seen my photos of the original installation.) I submitted my complaint via the corporate survey, Yelp and Google Reviews, so I don't know which one moved them to action. In fairness, I should say that my landline, fiberoptic TV and internet worked as advertised after the 1st and 2nd installations. If the 1st technician had just done what the 2nd guy did, this would have been a 5-star rating.The day after I did my review, the Frontier Social Media Account Manager contacted me and said they were looking into my complaint. The following day, a technician showed up unannounced and corrected the issues - installing new boxes on the exterior and interior to enclose parts that had been scattered all over the walls, and neatly arranging the wires in a much more presentable fashion and basically cleaning up the jumble of exposed connections and old wiring the original guy left. I think my experience with Frontier shows that they will respond to legitimate complaints when presented in an adult respectful manner - and having supporting photos helps (the 2nd technician said he had seen my photos of the original installation.) I submitted my complaint via the corporate survey, Yelp and Google Reviews, so I don't know which one moved them to action. In fairness, I should say that my landline, fiberoptic TV and internet worked as advertised after the 1st and 2nd installations. If the 1st technician had just done what the 2nd guy did, this would have been a 5-star rating from the begining. The last 2 photos are of the corrected installation.

Maila Bandalan

Worst. Internet. Provider. Ever. Do not use!!!

Cesar Alvarado

Technician was very rude. He started working and drilling holes in my wall without explaining anything. When I started to ask, he told me that I am asking too many questions. He left and I already had to call back because I'm paying for 1Gb of speed and it is not as fast.

Hugh

I think if I had a choice between being waterboarded for 5 minutes, or re-experiencing frontier for the first time, I'd choose the waterboarding