Verizon

Thomas Fisher

THIS IS NOT A REAL VERIZON STORE! It's not a corporate Verizon store, it's an authorized retailer called GoWireless. What does that mean? The employees aren't as well trained, they can't do everything a corporate Verizon store can do, and they charge you for things that are offered free at corporate Verizon stores. But you won't see GoWireless anywhere on the outside of the building, they want you to think it's a legit Verizon store. I wanted to switch an AT&T phone and add it as a new line to my existing Verizon account. I knew that I needed a Verizon SIM card so I went into the store and explained what I was trying to do. A corporate Verizon store will give you a SIM card for free, but GoWireless will charge you $11 for one. After selling me the SIM card I was told by "Alen D" that I could do everything online. Either he didn't want to help me actually switch the phone to Verizon or he couldn't. Regardless, once he sold me the SIM card he was done with me. I went home and spent hours on the Verizon website and talking to customer support trying to move the AT&T phone to my account. In the end I went to a corporate Verizon store (NOT this store), and they popped a new (free) SIM card into the phone and got everything working. A few days later I returned to this GoWireless location to return the $11 SIM card, still in the original packaging, that I didn't use. I was politely informed that SIM cards are non-refundable. Yup they sold me something that should've been free and then wouldn't refund me when I didn't use it. Don't waste your time going to a fake Verizon store. Just drive a little further and go to a corporate store that can actually help you.

Jordan Ballif

Make sure not to turn on your phone before you register it or it will take longer for it to get all set up.