BJ's Restaurant & Brewhouse

Hannah West

Complete disappointment. Two different terrible experiences a month apart. Thought I’d give them the benefit of the doubt when served a raw chicken sandwich and give it another chance by ordering something different. This time the mahi tacos had one very tiny piece of fish each and filled to the top with slaw. The tortilla had a very odd taste as well. The managers resolution was to serve a third taco again full of cabbage and one very tiny piece of fish and discount the tacos to 50%. None of the meal was eaten didn’t even touch the third identical taco. Not a great resolution from the management team. Even the server who was extremely professional and kind throughout the experience was disappointed in the managers response.

Not Open

Very unprofessional. Even if you order ahead, the food is never ready when you get here.

Catherine Dennis

We went for dinner tonight after a long day at the fair. The server "A. Vitalane" (I'm honestly not sure on name, didn't introduce herself and this is what is on the receipt) was not great. So much so we didn't leave a tip. And we always tip well. Like I said, no name, took a while for drinks, we wanted maybe 5 min w/menu and got 15min before she came back, husband picked here so he could get pumpkin beer, (got and was good) then wanted pecan porter, she went to go get/ask and took 15min to come back and say they were our of nitro beers (this is not a nitro beer) so he said just water, no more beer because she was always taking ao long to come back to us. She had maybe 4 tables tops, just kept seeing her standing and talking to other workers. She never used thank you, didn't smile, nothing. Her table before us stuffed an avocado roll in the stand up menu that no one noticed so we know the table wasn't cleaned properly, she said sorry Don't know why they did that. (Should have been our first clue) We got food, mine was supposed to be blackened shrimp tacos but they looked barely grilled. (Still tasted good) she came back a minute and asked if it was fine, we said yea as we hadn't even taken a bite. She never came back until we were all finished eating, asked if we wanted dessert, we said no, she walked off. Another 10min later she brought the bill and boxes, we have the bjs app tho, my husband wanted a 6pk of pumpkin beers and when we told her we wanted to have the ticket used on it she took the number, said nothing and walked off again. Another 10min later we got the correct bill back, said theybwere out of 6packs made her take the card as we were tired of waiting and she went to the register, then To The Back kitchen area with our card! We put a lock on it right away. Just sketchy. Haven't had any other charges as of yet but it was only a few hrs ago. SO, food was decent, but every time we have gone, the waiter/waitress are BAD. We used to go once a month, now it's maybe once every 6mo. We used to love going there. Wish they would hire some better people.

Jessica Evans

I am giving it four stars because of service. The food was excellent I will give it that. However, the waitress we had seemed to not want to serve us. She was quite rude, always going to the other tables more than ours and acting like we don't exist. The older gentleman was very nice though and came to check on us. Thank you for that, to the waitress who acted rude to us you were gonna get $25 tip but instead you got $8. To the older gentleman I wish we could of tipped you.