Address: 2500 Cross Timbers Rd #130, Flower Mound, TX 75028, USA
Phone: +19728993610
Sunday: 10AM–6PM
Monday: 9AM–9PM
Tuesday: 9AM–9PM
Wednesday: 9AM–9PM
Thursday: 9AM–9PM
Friday: 9AM–9PM
Saturday: 8AM–9PM
Comfort Munga
I wish we could give a zero rating but that is not possible. My husband just left massage enclvy 30 mins ago(10/18). He has definitely stated that is the last time to go there. The massager did not hit the spots nicely yet they mentioned they do firm. Once the time was up, instead of easing my husband to prepare his mind that the massage was over, he was like “times up” and left. Jeez!! 8 months ago i gave this place a 5 star rating but over several times my husband or i have gone, customer service was thrown out of the window. You will see under my review the owner was thankful. Thats because there was a time this place was good. And i always used my HSA to pay. Anyway you will never see me in a place that offers bad custmer service or any race differentials . Life is too short. Oh they also dont take HSA anymore apparently after this 10/18 massage, my husband was told systems changes apparently. With that said, thank you for your service but im glad there other massage parlors to go to. This one is rubbish.
Janette Otumun
I ordered a 90 minute hot stone massage. The masseuse said he just saw that the service was added on today last minute and that if I wanted to keep the service it would cut into my massage time because he would have to go get the stones and then warm them up. I told him that it was added on yesterday when I made the appointment. He didn't change his mind. There's more, but I don't want to rant with personal details and preferences. I responded to the automated email to give feedback.
Christiana Simmons
VERY Disappointed!!!! (in the Flower Mound location). Choose a different location to go to!! I was VERY specific about what areas I wanted worked on for my massage… mainly lower back because I was in a lot of pain.. the therapist ended up doing only upper body, I was face down the whole time, he never flipped me over, and I did not get any lower body work done. It was not a full body massage, even though that’s what was paid for. I told the assistant manager on the way out, and all that the “higher ups” would offer to make it right was an upgrade. To clarify: this means they would charge me $120 to get another massage and then tack on a few minutes extra or an extra service with it. This is NOT customer service. Be careful of this location! I even told them I would be satisfied if they would allow me to use my husband’s massage credit (my husband’s idea), and they refused that also. COMPLETE lack of intent or care to make anything right! They only care about your money!!!
Daniel Chapman
My experience was comical, but not funny enough to go back. I asked for a message on one shoulder because I scheduled a 30 minute short session. She refused and only messaged the other shoulder! This whole time she is only using a cheap version of a Hitachi, never actually used anything but a machine! THEN she told me I should go to a professional message therapist. Wow! That is next level bad.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
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