Apple University Park Village

Category: Electronics store in Fort Worth, Texas

Address: 1620 S University Dr, Fort Worth, TX 76107, USA

Phone: +18178409801

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Brenda Gutierrez

Oct 25, 2022

BLESSINGS THEY ATTEND VERY FAST AND THE SERVICE IS VERY PLEASANT

Marcelo Eduardo Lopez Altamirano

Oct 24, 2022

Great service! Fast and simple!

Joe Albert

Oct 19, 2022

All our needs where met by the nice sales associates. Apple products allow us to enjoy our web experience to the fullest extent. Thanks Apple staff.

Ximo

Oct 18, 2022

Very good attention. A guy attended me in my language and that helped me a bit. Very friendly!

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Questions & Answers

Why can't I talk to a person when I call the store?

Sheree Dutton | Oct 28, 2018
Heather Calhoun | Oct 27, 2020

When you ask for customer service nobody answers, though.

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I forget my iphone password

coolthumbs48 Nunez | Oct 28, 2018
Suzanne Tarpley | Oct 28, 2019

Can you help me find my iphone password/

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Can I get a battery for my Apple iPad this evening?

Norma McAdams | Oct 28, 2017
The Zambony Pony | Oct 27, 2020

Usually they don't have backup hardware in store but the sure fire way to find out is to call them.

my phone is no longer usefulmy phone is no longer useful the battery no longer lasts

Alvaro Juarez | Oct 28, 2018
KD | Oct 27, 2020

Then get a new one

Forgot user name and password

Janie Friedman | Oct 28, 2018
Jefflyn Davis | Oct 28, 2018

They can help you restore both at Apple Store.

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My phone was annihilated a few months ago and there are thousands of pictures I need recovered. The phone still holds a charge and rings even though it's in pieces. Can I bring it in to recover them?

Jenna Ki | Oct 27, 2021
AMIR MOHAMMADI | Oct 27, 2021

Great Apple Store was at the location. I just was there couple of days ago for buying a new I Phone and a liquid damage on a 6S. They told me in two appointments that they can take care of this kind of damage. At the end, they recommended third party repair centers. Save your time and make sure to make sn appointment for repair in advance since their focus is on selling Apple Products rather than the repair issues. They even told me at the door that there is almost no chance to do something for a dead cellphone.

I just switched to an iPhone and I’m really annoyed that I can’t buy Kindle books from my phone. How on earth do I work around this.

Karen Wilson | Oct 27, 2020
Sleeplesszoo | Oct 27, 2020

I belive you will have to purchase it first on the Amazon app and then it should show up on the Kindle book app.

is there an iphone xr in product red?

Camila | Oct 28, 2019
Christopher Leiss | Oct 28, 2019

Yes

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Can I change my appointment tomorrow?

Karen Brooks | Oct 28, 2019
Don Rowlett | Oct 28, 2019

Sure online or by phone they will be glad to help

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do i have to make a appointment for a battery replacement on i phone SE

A Google User | Oct 28, 2019
Shervonda D | Oct 28, 2019

It's best to make one so you won't be there all day! It's always crowded

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Do they have AirPods

Cole Smith | Oct 28, 2018
J T | Oct 28, 2018

Yes

Does this store sell the iPhone 8 product red?

Abigail Avila | Oct 28, 2018
Syed Raza | Oct 28, 2018

You need to call the store to confirm.

How to let my instagram have access to my photos

Jacari Simmons | Oct 28, 2018
Kakashi Hatake | Oct 28, 2019

That’s an ig problem not Apple problem

Can I schedule an appointment on line for service on an iPad?

Keith Kiles | Oct 28, 2018
Tushar Sharma | Oct 28, 2018

Yes

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I pad disabled. How can It be undisabled?

Melva Mcgowen | Oct 28, 2018
Josh Adams | Oct 28, 2018

If you have a computer with iTunes you can plug your iPad into the computer, then hold down the home and power button till you see a screen that has the iTunes logo. Then you will be promted to do some more steps on your computer

My iphone 7plues won't let me is my Apple ID what is wrong what do I do

Jessie’s New Channel | Oct 28, 2018
sachin patel | Oct 28, 2018

First try to reset and setup again. If that doesnt work then hook it up to iTunes and restore.

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i need to talk to a person at the store. Why can't I do that?

Sandy Wright | Oct 6, 2022
Abdul Almarsomi | Oct 6, 2022

I think you have to book an appointment

They have iPhone 14 available for the population or you have to order them online

Frank El niño | Sep 27, 2022
Vignesh Dhakshinamoorthy | Sep 27, 2022

All products, you can order online and pick up in-store, or directly drop in and make a purchase. This Store is always busy, hence if you know exactly what you want, go for online order & pick-up.

I locked myself out of my phone says connect to iTunes but I don’t have a way to do that? Can they help me?

Jesse Floyd | May 30, 2022
Jesse Floyd | May 30, 2022

Oh wow ok so my phone provider can help? Lol I’m just so frustrated with this Iv been reading reviews and it’s like omg 😱

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How can I make appointment?

Phuong Nguyen | Apr 30, 2022
Noemi Salinas | Apr 30, 2022

You can just walk in i went yesterday and it tool like 15mins to wait and walked out with a phone in 20mins.

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Do you sell labtops

Arturo Maciel | Oct 27, 2021
Trey Brown | Oct 27, 2021

No y did u ask

my iphone 6s will not let me reset the password to my personal email. my personal email is a hotmail address and i changed the password yesterday. when i try to reset it, it wouldn't let me. So i tried to delete it and it would not delete. it HELP

gary holland | Oct 27, 2021
Y J | Oct 27, 2021

Try to connect with Apple Support-they can do a diagnostic test over the phone. Use a friend's phone to make the call.

Do I have to schedule an appointment just to look around and shop for a computer? Or can I just walk in? If so, is there a wait in line, just to walk in? Thanks

You Matter Devotional | Oct 27, 2021
Igor Knezevic | Oct 27, 2021

No every one is welcome no mask needed

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where do I take my 2011 macbook air to get my battery replaced?

emma mooneyham | Oct 27, 2021
Kochulito Villa | Oct 27, 2021

Great amazing service everybody's it's awesome definitely I reccomend it

How much they charge to rest my iPhone 12 I forget my password

Isaura Marrufo | Oct 27, 2021
Ryan Reynolds | Oct 27, 2021

Don’t go into the store. Call 1-800-APL-Care. If you go into the store, the specialist you speak to is probably going to have to call them for you, so you might as well skip a step! I used to work there, so I know 😊

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Can I get an appointment for later today to service my phone?

Ronda Griffin | Oct 27, 2021
Michelle Carter | Oct 27, 2021

You will just need to call them directly and ask

What are the Covid safety practices like here?

Anonymous | Oct 27, 2022
Paramatha Nanika | Oct 27, 2021

Very good

When can we come in and buy a new phone? Ours just destroyed

David Donahue | Oct 27, 2020
Donald Hollman | Oct 27, 2020

You have to make an appointment

It shows the store to be open, but when you call in to speak with someone it says the store is still Temporarily closed. Is it still closed due to Covid?

Kelly Ham | Oct 27, 2020
Donald Hollman | Oct 27, 2020

It is not closed, they're overwhelmed like always because there's only one store in town. You have to make an appointment, I made mine online.

Where can I go to get my iPhone 10 undisabled?

Chris Chacon | Oct 27, 2020
Brent T. | Oct 27, 2020

Apple store

Does apple store fix air pods? Bought in t mobile store

Sheila Estrada | Oct 27, 2020
Sleeplesszoo | Oct 27, 2020

They will troubleshoot it if doesnt work depending on warranty and if you have apple care they will completely replace the airpod that stopped working

Is this store open to walkins? I need a VGA to 35 pin DVI adapter...do you have this in stock?

johnwilsonstudio | Oct 27, 2020
Sleeplesszoo | Oct 27, 2020

Apple stores are currently closed, any purchase will be done online and shipped. If you need help on purchasing you can call the retail support team at 1800 my apple

I lost one AirPod. Is there a way to get a replacement? If yes how and where.

Rebeca saldana | Oct 27, 2020
Sleeplesszoo | Oct 27, 2020

https://getsupport.apple.com/?caller=kbase&PGF=PGF32003&category_id=SC0298

Is it open to come in an buy a phone?

Jenny Martinez | Oct 27, 2020
Sleeplesszoo | Oct 27, 2020

Currently only online pick ups

I want to buy new iPhone, but i have already one so can I sell my iPhone x and buy new one from your store?

Sirjana Lamsal | Oct 27, 2020
Jean M | Oct 27, 2020

yes

Do I need an appointment to buy a phone?

Elizabeth Wilson | Oct 27, 2020
Stefani St. Clare | Oct 27, 2020

Not at all. If you were getting a repair however, it would be highly recommended

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What time does the iphone store close may 31th 2020

frxzz on 60 FPS | Oct 27, 2020
Michael McFarland | Oct 27, 2020

12pm. Every Sunday

Can I have some free airpods please

Matt Randle | Oct 27, 2020
Michael VanCurine | Oct 27, 2020

Yes, at the cost of your first born.

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Do they sell apple airpods the second generation and how much do they cost?

JesusLikesMuffins | Oct 27, 2020
Carla Jones | Oct 27, 2020

Yes they sell them, not sure of the price

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Can i trade my iPhone in that's no longer charging! For a new one??

Shabani Og king of random | Oct 27, 2020
JDM Engineuity | Oct 27, 2020

As long as it meets the criteria for a warranty otherwise its possible they may give credit towards purchase of a new one

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I bought my AirPod from Bestbuy since April till now not one year yet, and right now my right side of my AirPod not working so can I take it to apple store? I don’t have receipt.

Sokna Seak | Oct 27, 2020
Ethan B. (Simple Network) | Oct 27, 2020

Hello Sakna! If They Are Brand New You Can Schedule A Genius Bar Appointment At www.apple.com And Get This Issue Resolved!!

Do they buy old iPhone there?

Robert Haynes | Oct 27, 2020
Jerroyl Nash | Oct 27, 2020

I think Ms. Corona is correct....

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How do you celebrate Halloween

Stella onyemenam | Oct 27, 2020
Jerroyl Nash | Oct 27, 2020

Anyway you want to celebrate it. Welcome to America!

When is going to be December

Stella onyemenam | Oct 27, 2020
Jerroyl Nash | Oct 27, 2020

About 28 days from now....

Can I please get a price on a new battery

Life of _ Destany | Oct 28, 2019
Jerroyl Nash | Oct 28, 2019

Call the store...

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So y'all have the new iPhone 11pro max

Jennifer P | Oct 28, 2019
Mark Richards | Oct 28, 2019

Yes

Is there service in Spanish?

Pablo Gomz | Oct 28, 2019
Carlos A Dominguez | Oct 28, 2019

I have seen spanish speaking staff at this location. You can make a Genius Bar reservation when it’s convenient for you and add this to your “notes” or special request at the bottom of the form. Hope this helps you get help in spanish! Here’s the link to Apple support page for making a Genius Bar appointment: https://getsupport.apple.com/?caller=grl&locale=en_US

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Can i try on cases there before i buy them

Lucas Pelton | Oct 28, 2019
Graciela Rodriguez | Oct 28, 2019

Yes

Can I get my Apple Watch screen replaced? Not really wanting to have to get a whole replacement watch. Thanks

Anthony martinez | Oct 28, 2019
Private One | Oct 28, 2019

Yes u can get it replaced, but u may have to go back and pick it up. Depending on the repair or u may have to get another watch. Take it in and they will look at it. Good luck because they really want you to purchase a new one.

Do you have the new AirPods

Juan S | Oct 28, 2019
Michelle Johnson | Oct 28, 2019

Yes

I dropped my 6S plus and broke the screen and my camera has stopped working. I have insurance and wanted to know if I need to drop it off or if it is repaired when I bring it in.

Lynn West | Oct 28, 2019
Don Rowlett | Oct 28, 2019

If you make an appointment they will fix it within 15 minutes or less we took iPhone 7 plus there and they said it would take 45. Minutes we just got out of parking lot and it was done

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How do I make an appointment to come in so I don’t have to wait in the line that goes around the block?

Donna Crittenden | Oct 28, 2019
Hiland Watts | Oct 28, 2019

https://www.apple.com/retail/universityparkvillage/ Give them a call. They open at 10. I walked in on a Saturday and Sunday afternoon. I was helped almost immediately.

Can I change my carrier when I buy a new iPhone at the Apple Store?

Christine Wagner | Oct 28, 2019
MyLifeAsAllen | Oct 28, 2019

we tried and it wasn't a very good experience

CAN I MAKE AN APPOINTMENT

Dan Burgess | Oct 28, 2019
Darrell Mullins | Oct 28, 2019

Yes. It's actually better if you do

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How much to fix the BACK GLASS of my iPhone 8 Plus

Andres Aldava | Oct 28, 2019
Brigette Osburn | Oct 28, 2019

I was quoted a price of $249 to fix my son's tablet glass.

Can Apple remove the iCloud account from my iPhone?

Manuel Ramirez | Oct 28, 2019
Brigette Osburn | Oct 28, 2019

I can't understand this question, I'm sorry.

Do you have any wireless ear pods

Sheila P | Oct 28, 2019
Gökmen MAHMUTYAZICIOGLU | Oct 28, 2019

Yes

Can I set up an appointment to start up a new Iphone?

A Google User | Oct 28, 2019
Hector Rodriguez | Oct 28, 2019

Yes you can

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Can I sign up fir an appointment online

mary epps. This can not be fixed like this. As it | Oct 28, 2019
Daniel de Schweinitz | Oct 28, 2019

You can contact Apple Support and they can help you diagnose your problem and help you make an appointment with a specialist if necessary. The linked page will also help you make an appointment directly if you wish. https://getsupport.apple.com/?caller=home&PRKEYS=

Can I bring my phone it to reply battery so that my phone could start working functionally. An how much would that be or how long would that take

Bianca Higgins | Oct 28, 2018
Dave Curlee | Oct 28, 2018

You need to log on to the apple site and schedule an appointment at the genius bar. However, if it's not under warranty, I'd find a local place that does phone repairs. Batteries plus had done them.

how do i schedule an appt?

Dakota Vann | Oct 28, 2018
Hector Rodriguez | Oct 28, 2018

You can visit there website or use your app apple store and find your nearest location and go from there.

I am in Vietnam but my iphone X bought in the US and I have lost my purchase invoice. So now I want to guarantee my iphone X what should I do?

TH - Nguyễn Thị Minh Khai | Oct 28, 2018
Wam Mye | Oct 28, 2018

No

How do I schedule an appointment?

Jayna Sosland | Oct 28, 2018
Kim Ford | Oct 28, 2018

My phone has been scrolling for hours nonstop and will not turn off

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I purchased a new iPhone 6, in September, and now the microphone does not work when I am on a call. I used compressed air to clean out the speaker holes but that didnt help. Any other ideas to fix this problem?

Denise Frankis | Oct 28, 2018
Syed Raza | Oct 28, 2018

I will suggest not to play around with the phone if you are not a technical person. There is an Apple store in Fort worth. You can take it there for checkup.

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do they change iphones battery here ?

Maritza Salazar | Oct 28, 2018
John Herbert | Oct 28, 2018

Yes They Do.

Do I need to make an appointment to buy a battery?

sara campos | Oct 28, 2018
Leland Bowers | Oct 28, 2018

No.

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how do i reserve a time at genius bar

John Savage | Oct 28, 2018
Matthew Comyford | Oct 28, 2018

Best way is to call in to Apple and they will book one for you. Depending on how busy they are they may not be able to take walk ins.

I have forgotten my Apple ID. Can the Apple Store personnel reset it for me?

mark holloway | Oct 28, 2018
Mikel Lanier Jr. | Oct 28, 2018

You will have to follow the forgot Apple ID process through their website. https://iforgot.apple.com/password/verify/appleid?language=US-EN&app_id=2083&newWindow=true&border=false

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Do they have someone that speak Spanish

Yamileth Munoz | Oct 28, 2018
Billy Jones | Oct 28, 2018

Yes

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My sister had a go laptop and gave it to me and I don't know the pass word or username. Can apple help me.

Robert Allen Wilson | Oct 28, 2018
Robert Allen Wilson | Oct 28, 2018

HP laptop

Do I need an appointment to get a new battery for my iphone 6 ?

Linda Fewell | Oct 28, 2018
Neal Schroeder | Oct 28, 2018

yes -- going to the store for a complex project usually takes time to accomplish, my friend required almost an afternoon to get the same work done

How do i set up an appointment?

July Karr | Oct 28, 2018
J T | Oct 28, 2018

Call. If you go there they will put you on a text app so you wont have to wait there .

I am going to a foreign country and have a sim card waiting for me for my iPhone 5. How do I know if it is unlocked ?

Kathy Bezold | Oct 28, 2018
André Koster | Oct 28, 2018

Phones can be locked not sims. Sims are pin protected. You must know that pin.

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May I get an appointment to come in to get my new Iphone set up and back up info form old phone?

Selarstean Mitchell | Oct 28, 2018
Kent Shirley | Oct 28, 2018

Yes.

Which Apple computer is best for normal use . Desktop. Light work and photography use .

Carla Marroquin | Oct 28, 2018
D K | Oct 28, 2018

Any of them are great.

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How do u make an online reservation for the Apple store?

Becky Pruitt | Oct 28, 2018
connie Garcia | Oct 28, 2018

Don't know this

how do i get a replacement battery for iPhone 8

Leonard McCown | Oct 28, 2018
Dylan Hargrove | Oct 28, 2018

The iPhone 8 is still basically new... how do you need a replacement? Also - amazon/ebay?

Can I get a battery for my iphone 6

lynne campbell | Oct 28, 2018
connie Garcia | Oct 28, 2018

Yes

my iPhone 5c got cracked It made it hard I was attempting to enter the password and the cracked screen made it to where it put in the wrong password in & my phone is on disabled sign into iTunes can the Apple fix it and cost please and thank you

Brandie Elliott | Oct 28, 2018
LOYD MCGILL | Oct 28, 2018

The only way to fix that is to use a computer and have iTunes erase the phone and reinstall the new iOS. you can do it yourself if you have a computer with iTunes on it and internet connection

i forget my iphone ID password and account what should i do ?

qalbi honey | Oct 28, 2018
LOYD MCGILL | Oct 28, 2018

If you don't have the original purchase receipt you have to find a cell phone repair shop to help you.

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Battery won’t hold charge

Brittany Burton | Oct 28, 2018
Raymundo Gonzalez | Oct 28, 2018

Please make an appointment to take care of the problem

Does anyone need Apple ID removal? Or iCloud lock removal? Contact me.

LOYD MCGILL | Oct 28, 2018
Steve Money | Oct 28, 2019

Yes

I have been in the system on a cue holding for over 13 minutes now. Why is the wait so long?

Rhonda Seyfried | Oct 28, 2018
Spasic & Associates | Oct 28, 2018

They are providing a horrible services lately. Not just that location but Apple as a whole.

Can you help me unlock my iPad mini

Kg Granviel | Oct 28, 2018
Robert Allen Wilson | Oct 28, 2018

Go in and tell some one that works there and they will help you.

How do I find whhich Operating System my IMAC is using?

Gary HILL | Oct 28, 2018
D K | Oct 28, 2018

I believe what you are looking for can be found by clicking on the Apple icon on the top left hand side of your computer. Then click on about this Mac.

Can you fix my ipad screen

Junior Mora | Oct 28, 2018
Robert Allen Wilson | Oct 28, 2018

Just walk in and tell some one who workers there and tell them

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My screen is cracked, will the Apple store be able to repair it or no

Debra Umoja | Oct 28, 2018
Craig Foye | Oct 28, 2018

Yes, they're going to

I got My 12 year old daughter an iPhone 7 and she set all of it up. But now the phone is locked and she forgot the iCloud information, she had wrote it down on a piece of paper but she lost the paper. Is there any other possible way to unlock it?

Jonathan Galaviz | Oct 28, 2018
Jefflyn Davis | Oct 28, 2018

They can help you reset it at the Apple Store on University.

I need a Tech support appointment tomorrow what time I can get an appointment

Sonja Renee' Osborne | Oct 28, 2018
Raymundo Gonzalez | Oct 28, 2018

Check apple website

My Apple 7 phone will not upload or turn off. What do I do?

Cheryl Gunderson | Oct 28, 2018
Robert Allen Wilson | Oct 28, 2018

Take it to apple and tell one of the people that works there what is going on with your phone.

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Can i just walk in

Hemali Naik | Oct 28, 2018
Hope Banda Swoope | Oct 28, 2018

Yes

Someone sold me a iPhone 6s and it's like locked I already rested it too make it brand new but we need the persons apple id what do I do too unlock it complete.

Ariana Garcia | Oct 28, 2018
Hope Banda Swoope | Oct 28, 2018

You will need the previous owner to get a proof of purchase receipt and take it to Apple to have them to clear it. That's what I had to do with my daughter's phone.

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Classes for my new iPhone X?

Jeanie Turek | Oct 28, 2018
Jefflyn Davis | Oct 28, 2018

They offer classes for several different versions of iPhones. You have to call the store and see what classes are on what schedule.

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How do I make an appointment?

Valeri K. Blair | Oct 28, 2018
Joanna Sherman | Oct 27, 2021

Want to make a reservation with the Genius Bar for tomorrow in person.

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When is iPhone X available ?????

shi dong | Oct 28, 2018
Luis Arciniega (X) | Oct 28, 2018

Today

Can I trade in my old Iphone 6 for another?

TOLUWALASE ADEYEMI | Oct 28, 2017
Jefflyn Davis | Oct 28, 2017

You can only trade your phone in at this store if there's a manufacturer's defect that you did not cause. When you trade it in, you're trading it in for the same model, they send you a replacement. Otherwise, if you're trying to upgrade, you have to trade your phone in with your carrier.

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Are you open on Sunday?

Christy Kaszuba | Oct 28, 2017
Jefflyn Davis | Oct 28, 2017

Yes they are.

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MacBook Air price

RONALD TURNER | Oct 28, 2017
Michael Weiss | Oct 28, 2017

This changes with time and the options you choose and maintenance agreement you decide on. Your best bet is to do some online research and/or visit the store.

How much to fix a iPhone 7 plus screen

jessica razo | Oct 28, 2017
The Zambony Pony | Oct 28, 2017

$180 with insurance i think.

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Will you be able to enable an iphone?

Patty Murr | Oct 28, 2017
The Zambony Pony | Oct 28, 2017

Typically yes

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