Tory Burch

Cindy Ambriz

My husband and I came in on Mother’s Day weekend to purchase gifts for our moms. We were not acknowledged, much less helped for about 40 or so minutes, and while I understand that it was a very busy weekend, there is no reason people should have been called to literally skip us in line when we knew exactly what we had come in for- we just needed to pick it up. Not to mention the dirty & weary looks we received the whole time. I can say that I wholeheartedly agree with the reviewers stating that you will be racially profiled and treated very differently in the store if you are a person of color, because that is what happened to us. On top of this, once we finally were able to make our purchases, we were given brown paper bags… to put our Mother’s Day gifts in. We were told they had run out of regular ones in the size that best fit our items (fine, BUT), when we see other non-POC customers receive bigger gift bags- so as to still have a gift bag- well, yeah we are going to leave with a sour taste in our mouths. The cherry on top- upon seeing my first review and the experience I had at her store, the manager did end up reaching out to me to “discuss” what happened. Good customer service right, reaching out? Laughable. She ended up telling me over the phone that her staff “really is great” and it was “very busy that day”, went as far as to tell me that they likely just “had a rough day”, and that “they’re not like that” LOL! We all have bad days- I really get it. I guess at this store though, the effects of those are only projected onto people of color! ** Repost since my review from a year ago is now gone…

Rayven Harris

Dont shop here if you are a person of color, you will get racially profiled.

Angel Luv

Ashamed of the profiling happening here. The fact they had the audacity to rummage through ANY customers bag especially someone who was a paying customer is ridiculous. Find a different Tory Burch!

caroline francois

I had a wonderful time in the Tory Burch. Great sales. Thanks Alejandra!