Massage Envy

Category: Massage spa in Fort Worth, Texas

Address: 5636 N Tarrant Pkwy #116, Fort Worth, TX 76244, USA

Phone: +18172817200

Opening hours

Sunday: 9AM–8PM

Monday: 9AM–10PM

Tuesday: 9AM–10PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–10PM

Saturday: 9AM–7PM

Reviews

Pamela Frederick

Jul 28, 2022

This place is a scam! Signed up at $65 per month for a year. On the 13th month charged $70. On the 14th month charged $75. I call and ask if this $5 increase will continue monthly and why there is no communication on the increases. She claims they sent emails. Of course, I have already searched email including junk/spam. Nothing. The girl urges me to freeze my account for $20/month. I ask a few questions regarding this freeze, since M.E. wants to hold strong to their "contract's cancellation policy". She has to put me on hold twice to ask her manager for the answers. I then realize I need to speak to the manager myself. The "manager" Lyly gets on the phone with an attitude already, because she has been bothered to answer her own untrained staff's questions. She basically called me a liar, and that I DID receive emails from them. She had no inclination to help at all. Why not ask to verify my email address on file? Thats what should of happen. So I ask for a area director or district manager's contact info, so I can speak with them. She REFUSES, and tells me she will escalate my issue herself. I tell her she can do that, but I STILL want the contact info. She responds that she can hang up on me because I am yelling. I wasn't yelling. I ask a 3rd time, and she spouts off an email address rapidly so I cannot hear it. Lyly's attitude is unacceptable. If a paying customer requests info, give it to them. Unfortunately, this will most likely fall on deaf ears, because they all know each other. When I went in to freeze my acct, Lyly made sure to let me know, "I already called the DM about you." Of course you did. You don't want the DM fielding a true complaint about your poor attitude and lack of management skills. M.E. needs to train staff better, since management doesn't want to be bothered by intelligent questions regarding a memberships.

Venezia Steph

Jul 22, 2022

BOOK YOUR FACIAL WITH JESSE! she is hands down the best. i left with my face feeling and looking SOO good! definitely recommend Jesse. 10/10

Kimberly Fretwell

Jul 10, 2022

I just had to let everyone know that Jesse my Esthetician is absolutely incredible!! I have never had someone work on me with such precision and grace ,and I will never go to anyone else again. She takes her time, never rushes me , and in fact actually gave me extra time because her elderly client ahead of me took extra time from her. She always goes above and beyond to make me feel extraordinary, and her chemical peels are superb. You must stop by and see her! ♥️

Jake Williams

Jun 29, 2022

Make sure you don't sign up for the year subscription, there is no cancelation policy so you'll have to pay out the whole year regardless of circumstances.

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Questions & Answers

How long is a facial?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Oct 27, 2021
Massage Envy | Jul 29, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Oct 27, 2021
Massage Envy | Jul 29, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Oct 27, 2021
Massage Envy | Jul 29, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Oct 27, 2021
Massage Envy | Oct 27, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

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