Tempur-Pedic Flagship Store

Category: Mattress store in Grand Rapids, Michigan

Address: 3195 28th St SE Suite U105, Grand Rapids, MI 49512, USA

Phone: +16166008082

Opening hours

Sunday: 12–6PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

becca Schneider

Oct 22, 2022

Paul was very helpful and nice

Joshua Havey

Oct 16, 2022

Absolutely the best customer service I’ve ever had!

Jeff Greenop

Oct 11, 2022

Great customer attentiveness.

stephenie Vandawater

Oct 6, 2022

Great people to work with. Paul was very informative and we love our bed. My only disappointment is that when they installed it they reversed the sides and the USB ports were put in the middle of the bed. We have crazy schedules with one of us working 3rds and one working days so getting a time for them to come back out to fix it has been impossible. We never thought we’d spend as much as we did (by many thousands) but it is so worth it and we don’t regret it. The same with the pillows. First pillow I don’t wake up with migraines or at least headaches. Worth the money!

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Questions & Answers

Do you have replacement covers for mattresses?

Tempur-Pedic Flagship Store | Jun 28, 2022
Tempur-Pedic Flagship Store | Jun 28, 2022

Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.

What is the difference between Medium & Medium Hybrid in feel?

Tempur-Pedic Flagship Store | Jun 28, 2022
Tempur-Pedic Flagship Store | Jun 28, 2022

Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past. While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils. Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.

How does my new mattress arrive?

Tempur-Pedic Flagship Store | Jun 28, 2022
Tempur-Pedic Flagship Store | Jun 28, 2022

With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up. The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.

Can I use my current frame with my Tempur-Pedic Mattress?

Tempur-Pedic Flagship Store | Jun 28, 2022
Tempur-Pedic Flagship Store | Jun 28, 2022

Yes. We design our mattresses to fit most standard size bed furniture and frames. Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit. If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions. If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support. If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart. Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

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