El Pollo Loco

Aa Aa

SUPER DIRTY 😡😡😡

Amber New

Staff super friendly. Good was really good.

Vernie

It's been a bit since I had El Pollo Loco, so decided to stop by and grab some lunch. Going through the drive-thru, I was greeted at the speaker with, "What do you want?" by a female voice, latina-sounding. After placing my order and pulling up to the window, I paid for and was given my order. I asked if I could get extra guacamole salsa and the guy there gave me a look like, "really?" before obtaining two small containers of the salsa. When I got home, I noticed also that my order had flour tortillas, although I had ordered corn. The chicken was a lot drier and tasteless than I remember El Pollo Loco meals to be. Poor service and sub-mediocre food. For this visit, I thought I should be generous and grant the 2-stars.

Denise Rhoden

I like the food, they always have the temps right for the hot meat on the salads. But sometimes the customer service is lacking. That’s why I only give three stars. If they can raise the bar for customer service, I would give all 5 stars.