SECU Credit Union

Otto Christian Beyer

We joined SECU maybe 8 years or so ago, primarily to take our business away from the big predatory banks. They do a fair job, we've yet to use them for car loans or anything big like that. However I must warn those who are used to paying their bills online automatically that they use a third party to execute payments and they are SLOW, like snail mail slow. With BOA I was used to the bills being paid immediately, electronically, on the dates that I chose. In the beginning with SECU, not knowing this, I paid a number of bills late and was dunned accordingly. Not cool. Their website is also ponderous and counter intuitive, making it a challenge to change automatic payment amounts and dates. I've finally gotten the hang of it but if you are looking for an up to date online banking experience you probably should look somewhere else. I'm not writing this to complain about SECU, I just wish I had been aware of this from the beginning.

Erin Sohn

Our journey with SECU started in Nov. 2021. If we had begun with this particular branch with Kristie and her manager, it probably would have been completed in November. However, we started online and on the phone. Getting connected with anyone through the phone on the main line is always a hit or miss prospective. We were passed around to no less then 6 different reps who all made mistakes and we had to start the whole process of acquiring a HELOC 4 separate times. Each time someone submitted incorrect or incomplete information and the application was denied. We would call, never speak to the same person of course, but after holding for a real person to speak with you for over 20 mins each time I couldn't be choosy. Without going through the whole ordeal in detail, we were finally connected with the supervisor who restarted the process. At this time I contacted Kristie at the Ellicott City branch office. She and her manager were actually the icing on the cake. Literally, they went over ALL the documents with a fine tooth comb and made sure that they were submitted correctly and completely, which was flubbed by another branch, smoothed everything over. What took almost 3 months, they succeeded in 1 week. We went into the Ellicott City branch to close on the loan and Kristie, again very meticulously went over every sheet of the doc to make sure there would be absolutely no reason for the loan to be rescinded, especially due to thoughtless and sloppy procedures. She rechecked and asked her manager to recheck all the docs so that not one signature or initial was missing. Thank you, both for showing us how it should have been done in the first place.

kristine booze

Thank you Kristie for guiding me in the right direction to help ny son establish credit.. very informative and excellent customer service.!!!! Thank you

Mihwa Park

I recently finished an equity loan through SECU. Thank you so much Cristy for the quick process and detailed help. I've gotten help from many different people on past loans , but Cristy by far is the best. Cristy was amazingly helpful👍Thank you for everything. If anyone needs to use SECU Bank, go to Cristy for help!