Kay Jewelers

Category: Jewelry store in Aurora, Illinois

Address: 2370 Fox Valley Center Dr Spc. B 5, Aurora, IL 60504, USA

Phone: +16302360510

Opening hours

Sunday: 12–6PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

FitLovebear

Oct 16, 2022

Lost bunch of weight and I had to resize all my rings. I love coming to Kay Jewelers. Melissa always is so courteous and professional. She is the best manager ever. She helps us get quality jewelry and makes us happy. We follow her everywhere

Christina Cowan

Jun 25, 2022

Apparently you need to dress up to enter! Omg so rude! Had to have my wedding ring checked & apparently I was not dressed for it & was questioned.on everything. When asked if I wanted to switch it all to me I was told oh you have that husband. When I was told oh you look like clearance person I would never buy anything!

ashley hernandez

Apr 21, 2022

It’s so sad that Kay Jewelers has really gone down as a company. I used to work for them and everyone had to be dressed in business or business casual. Since when do you allow your employees to wear JEANS to work and have CROP TOPS on?! This used to be a classy company and now you have teeny boppers working here it’s really sad. I sent a necklace out to be repaired and it came back with the clasp on CROOKED! The staff members tells me I’m sorry what is wrong with it? I wanted to be like are you kidding me right now? But anywho, after this, will be taking my business elsewhere if this is the type of service they now offer.

Elise Parkison

Mar 13, 2022

My parents were jewelers, I was terrified to go anywhere but a family business, but when a ring catches your eye- what can you do? I had an issue with my ring (my fault) and it wasn’t covered, but Melissa made magic happen for me! I highly recommend this Kay Jewelers above all others- I went to a few. It did take about a month or so to fix, but technically, they didn’t really need to help me at all because what I signed is what I signed, but I misunderstood what I signed! I trusted that it was all being taken care of, and although I had to wait a tiny bit, it was well worth it!!!! Melissa spent hours communicating back and forth with the warehouse. I really can’t thank her enough, it’s rare to find people who ACTUALLY CARE what they are working on. 💜💜💜💜💜 I approve!

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Questions & Answers

Does Kay Jewelers repair watches?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

Does Kay Jewelers Outlet replace watch batteries?

Kay Jewelers | Jun 28, 2022
Kay Jewelers | Jun 28, 2022

Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Does Kay replace watch batteries?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Does Kay inspect jewelry?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Can Kay repair jewelry?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay do jewelry consultations?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Does Kay personalize existing jewelry?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay repair watches?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Does Kay engrave jewelry?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Does Kay clean jewelry?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, Kay can professionally clean jewelry for free.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Can Kay repair a ring?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

Can Kay do custom jewelry design?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay resize a ring?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 29, 2022
Kay Jewelers | May 29, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

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