Illinois Department of Human Services

Category: Social services organization in Aurora, Illinois

Address: 361 Old Indian Trail, Aurora, IL 60506, USA

Phone: +16308447400

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

Aidan Carr Clennon

Sep 8, 2022

Their phone number, no matter what you press, is an automated system that doesn't give you the chance to talk to a person. Utterly useless.

Dijon Taylor

Aug 27, 2022

When I go there, I'm always in and out. If you know your information, being there should be that long.

esdras Rodriguez

Aug 12, 2022

Measure

Diane Taylor-Walker

Aug 8, 2022

Always a great time and interesting people! Unlimited fun!

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Questions & Answers

have a question would like a phone call if possible

anthony verdico | Oct 27, 2020
Sarah Caswell | Oct 27, 2020

They don't answer the phones or call people back. If you need to talk with anyone you have to go in.

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how I go by getting a copy of my income from you all

Carleesa Ross | Oct 28, 2018
julie and cam | Oct 28, 2018

Y can I not get a hold of no one on the phone not right no onever answering the phone

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Is the office open during Covid

Liz Peter | Oct 27, 2020
Stephanie Hendrix | Oct 27, 2020

yes. I went last Friday ur staying outside in line mask mandatory

Are they open on Saturday

Sapphire Balenciaga | Oct 27, 2020
Diana Lazcano | Oct 27, 2020

No they are closed on saturdays they are open monday -fridays

Are there single, older women who would be willing to share an apartment? I'm on disability, so I have little time spend, which is why I thought a roommate situation would be better for both parties.

Donna Novak | Oct 28, 2019
Kathleen Michelin | Oct 27, 2020

Very interested..what town,have30# dog American Eskimo ( google them they’re sweet)

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How do I go about locating clean,safe and affordable housing for myself, a 63 year old woman who gets very little disability.

Donna Novak | Oct 28, 2019
Steve Cain (LIVE From The Dean's Den) | Oct 28, 2019

Aurora Township on Broadway works with the AHA and knows when the lists are open for you to apply.

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My daughter has a two year old son and needs financial & medical assistance and daycare and food stamps can a social worker start the process today?

Leah Corney | Oct 28, 2019
mitchell swon | Oct 28, 2019

Their closed monday they open at 8am tuesday N

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Is this where u go to get health insurance and EBT?

Lisa Bradshaw | Oct 28, 2018
Christopher Lewis | Oct 28, 2018

Yes God Bless

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When is a good time to call so that someone will answer the phone? Whenever I've called, the phone is never answered, no matter what day or time I call.

Marion Hamilton | Oct 28, 2018
Jose Vilchez | Oct 28, 2018

Never...the only way you can talk to someone...go there.. Sorry but true.

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How is it phow do u have a number that u can't call lol

julie and cam | Oct 28, 2018
Tobin Roggenbuck | Oct 28, 2018

Old tablet

Do they have a drop off box for after hours ?

Sylvia Salinas | Oct 28, 2018
Maryann Young | Oct 28, 2018

Sorry, they have a drop box, but it's in the lobby.

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i lost my link card what to do?

Mansoor Ahmed | Oct 28, 2018
TAMMY MCLAUGHLIN | Oct 28, 2018

You can look up the number that was located on the back of the card or you can talk to your case worker about getting a new one at the office or leave them what they call a detailed message

How can I contact Aurora office ? I can never get through

Karla Cano | Aug 28, 2022
Sharon Potochney | Aug 28, 2022

Best thing to do is go there in person there is hardly any body there and you get seen right away

My current EBT card is only good through July 2022. How do I keep my card active?

Christine Nelson | Jun 29, 2022
Theresa Meyers | Jun 29, 2022

If you are still eligible for it they should send you paperwork in the mail if you do not receive that paperwork you will have to resign up

Are offices open during this time?

rabia shezad | Oct 27, 2020
Sharity Hernandez | Oct 27, 2020

I was there last monday and they were not open and the number on the door does not go to an actual person

How do I apply for medcaid

Maxine Flores | Oct 27, 2020
mamie courtney | Oct 27, 2020

1st go to the public aid office on indian trail get a application fill it out drop in box or you can mail it or wait to be given a appointment

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How do I get my Medicare number if I don’t have my card yet

Jesse Ramirez | Oct 28, 2019
Elatedshaman Rose (Elatedshamanrose) | Oct 28, 2019

I would ask your case worker, but go in, they never answer the phone and the voicemail is always full.

Are they open tomorrow? New year’s eve.

Kiera Williams | Oct 28, 2019
Jeff Mcdermottsr | Oct 28, 2019

Call them to find out please

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First time applying for Medicaid. On the online application, it says applying online is slower than in person. Is that true? Or is it best to go in person? What do you have to bring if you go in person? Pay stubs?

Maryann Michael | Oct 28, 2019
Paul Sarun | Oct 28, 2019

Usually the office is backed up by a month or three, so paperwork sits and sometimes/usually gets forgotten. Bring the IDs and cards listed below. If you are getting any SNAP bring a bank statement. Forgot to add in, you should expect to be there 3-4 hours minimum, otherwise you may get lucky and finish quickly.

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If I turn in a form I'm supposed to fill out before a certain due date and turn it in on the due date will it cancel my benefits?

Mercy Marina | Oct 28, 2018
Kristen Barba (Krissy) | Oct 28, 2018

It will unless you go in and talk to your case worker, they can type in while you are there. Otherwise you risk losing everything and starting over.

How long does it take for you to get ebt card I been approved 10 days ago still haven’t gotten card no one will answer the phone or call back

Daniel Stengler | Oct 28, 2018
Elijah | Oct 28, 2018

When i went to the office and applied for it,they gave me mine then on the spot,it took 2 days before it could be used,Best bet is to go There personally,Of course theres a long wait,but it will get the job done faster

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Is the office open Labor Day? If so, what are the hours of operation?

Jessica Sanchez | Oct 28, 2018
Javier Zavala M | Oct 28, 2018

Not open

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Is there any other way on getting a hold of someone who can help me cancle my benifits due to moving out of state ?????? The number i call for aurora office never answers

desiree Gomez | Oct 28, 2018
Quanesia Brown | Oct 28, 2019

Hey I’ve already moved. Could someone provide an address to write to?

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Does any kane county dhs office ever answer a phone call?

A ramos | Oct 28, 2018
Kristen Barba (Krissy) | Oct 28, 2018

No, I have never actually spoken with anyone on the phone by calling, you can try leaving a message if you have a case worker. But honestly best if you just go there since you are guaranteed to speak to someone

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How do I add a new born. To my medical card? Call or email or go to the building?

Rosaa Pinaa | Oct 28, 2018
Maddie Sullivan | Oct 28, 2018

Honestly, go in and talk to a case worker, everything will be so much easier.

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I submitted an application for Medicaid in April and haven't gotten any mail or emails or notices through abe.illinois.gov? Any advice on what I can do? Thank you

Elizabeth Lopez | Oct 28, 2018
Paul Sarun | Oct 28, 2018

They have been behind on their caseload for about a month and a half to two months. I would go in and get it settled right away.

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I need to find the following to fill my prescription's? Do you know where I can find this information, I've been on hold for 2 hours waiting for a rep to pick up? Bin # PCN# ID# Group#

tara king | Oct 28, 2018
Jessica Centanne | Oct 28, 2018

It is on your medical card(technically insurance card) NOT the paper card you get from public aid but the one you get once you pick your insurance company

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How do I cancel my ebt card?

Star Waters | Oct 28, 2018
Rebecca Monjaraz | Oct 28, 2018

Go to office and tell them you want to cancel your food benefits

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Am I able to reinstate my link card over the phone

David Burnette | Oct 28, 2018
Kimberly Zentmyer | Oct 28, 2018

A new one is sent in the mail. The funds from the list one will transfer to the new card. It will take approximately a week and a half to about two weeks to get the new one in the mail.

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How do I get a replacement medicaid card?

Layla Walsh | Oct 28, 2018
Jessica Centanne | Oct 28, 2018

I believe you , will definitely if not able to pick it up that day, maybe wait a little bit.

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i want to renew my insurance but i dont know how.

vVDan GamingVv | Oct 28, 2018
Jennifer D'Angelo | Oct 28, 2018

Medical through the state (Medicaid) is redetermined every 6 months to a year. To get your application pushed through quickly, I would recommend spending time at your local office and speak to a caseworker. You will need bank statements, pay stubs, and social security card to determine your eligibility.

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I just moved and lost my link card how can I get another one

Tina dzienisiewicz | Oct 28, 2018
Melissa Wallace | Oct 28, 2018

You can go on the Illinois dhs website to request a replacement card. They don't keep actual cards at the local offices any more. They have to have them mailed to you.

Do I apply for unemployment here or is there a webite I can go to?

Fernando Urenda | Oct 28, 2018
TAMMY MCLAUGHLIN | Oct 28, 2018

For underemployment you would actually go to the unemployment office on smoke tree lane in North Aurora, or you can apply for What Department of Human services calls TaNF temporary assistance for needy families if you expect it to go 6 months to 1 year

I have been approved for some caregiver hrs. Do you have a list to of available PASS? Elizabeth LaScala

Betsy LaScala | Oct 28, 2017
Jessica Centanne | Oct 28, 2017

Personally, I would. B/c if you really think about it, it its a State Office, maybe sliw at times bu

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