LJC Jewelers

Hello Mark, At the time of your first request for a full refund despite our standing policy, the owner was out of town visiting family. There may have been some form of miscommunication on either side when a full return was mentioned, but we are happy to hear that you've accepted the store credit as policy dictates. We do not hold a bias for our customers, everyone is treated equally under our policies while you shop here. We again thank you for shopping with us and will seriously take note of your alleged claims in order to prevent more mishaps from our part in the future. Thank you!

Hey Mark, By the definition of return, you are returning your jewelry to our business, to which we then issue store credit or alternatively an exchange for a different, similar piece. We are unfortunately unable to issue a full refund as you've requested as our return policy states otherwise. As a small family owned business, we are not a mega corporation with large resources to offset any losses from those who seek to twist and otherwise maliciously use generous terms against us. If you do shop around other similar independent small businesses, you may find that said business owners will have similar terms and policies as well. We regret that we could not fully achieve your personal satisfaction to the fullest and we nevertheless appreciate this line of inquiry.

Hey Mark, This is LJC! Regarding our return policy which you've regarded as "deceitful", we have a store policy where one, if unsatisfied with their personal choice of jewelry, can return it for store credit or otherwise exchange it for a similar item within a window of seven days. We do our best to communicate this with our customers when they purchase jewelry from us. Unfortunately, there may have been some form of miscommunication or perhaps a span of inattentiveness on either of our parts. If that is true, I am truly sorry, and I cannot verify anything based on word-of-mouth as I wasn't there when the purchase was made. However in the end, you have taken advantage of this return window by exchanging your items for store credit, which you can spend whenever so long as you show us your issued credit (so keep it safe, in your wallet maybe!). We appreciate this line of inquiry and will take it in note. Thank you for being complicit with our business.

Hey Mark, This is LJC! Regarding our return policy which you've regarded as "deceitful", we have a store policy where one, if unsatisfied with their personal choice of jewelry, can return it for store credit or otherwise exchange it for a similar item within a window of seven days. We do our best to communicate this with our customers when they purchase jewelry from us. Unfortunately, there may have been some form of miscommunication or perhaps a span of inattentiveness on either of our parts. If that is true, I am truly sorry, and I cannot verify anything based on word-of-mouth as I wasn't there when the purchase was made. However in the end, you have taken advantage of this return window by exchanging your items for store credit, which you can spend whenever so long as you show us your issued credit (so keep it safe, in your wallet maybe!). We appreciate this line of inquiry and will take it in note. Thank you for being complicit with our business.