Charles Chew State Of Illinois Motor Vehicle Facility

Melissa Owens

If you have a choice in which DMV you go to, you're better off choosing whichever one isn't this one. I went here 6/25 to take my road test. I will preface this by saying I've been here twice before, once for my state ID and again for state ID and written test to get my learner's (driving) permit- I needed this to go to driving school. Both of those times were standard DMV fare. No one was necessarily friendly, but not rude either. But this time? I had the person who checked me in ask me, when I presented my valid learner's permit, if I had any evidence that I'd passed driver's ed. When I let him know I was 29 years old, he became quite condescending with asking me why it took me 12 years to take a road test. Some of us have anxiety, sir, which clearly this facility is not equipped to handle based on my interaction with my actual instructor. This woman looked down her nose at me the moment she saw me, repeated directions I was already clearly following, and when I accidentally tapped the gas instead of the brakes IN PARK, had the nerve to SCREAM at me like I was a child. She gave me attitude the entire 2ish minutes we were in the car and decided that a light turning red while I was already midway into a turn meant I "ran a red light" and marked the test a failure. Was I supposed to sit in traffic and block everyone? As mentioned before, I have anxiety. I wasn't going to write this review (which is why I'm writing it so much later), but in the month and a half since this has happened, I have not once been behind the wheel of a car. When I think of the idea now, I begin to panic. I've had no less than 3 nightmares about this incident. To a Google user that is mentally stable, I probably sound pathetic. But if any of you are like me and have bad anxiety or are neurodivergent in any way, I cannot warn you enough: stay far, far away from this godforsaken place.

Adam Scour

Way to overly complicated

Deborah Henderson

6/8/21 I took my husband here today got there around 9:15 am the line was around the building, the parking lot was closed, workers outside telling us that they weren't excepting anyone else today. We live in Lansing Illinois and all the places in Chicago Heights are closed

Angel Romo

I think they might need to update their hours. I went today (April 27th, 2019) and it was closed with a sign saying that it's Monday through Friday now.