United States Postal Service

Category: Post office in Rochester, New York

Address: 1335 Jefferson Rd, Rochester, NY 14692, USA

Phone: +18002758777

Opening hours

Sunday: Closed

Monday: 7AM–7PM

Tuesday: 7AM–7PM

Wednesday: 7AM–7PM

Thursday: 7AM–7PM

Friday: 7AM–7PM

Saturday: 8AM–2PM

Reviews

Oleksandr Zhezherya

Aug 5, 2022

Open 24 hours,FCFServe

Michael Limon Jr

Jul 6, 2022

Super convenient, understaffed but have a little patience. Great service, friendly staff good pricing for what I need to get done.

Autumn

Jul 5, 2022

I always get annoyed coming out here because the downtown office is so much closer but I can only ever get missed packages here! Still, the postal workers here are probably a teeny bit understaffed but I've always gotten the help I need with even a bit of conversation, though I've only ever gone in person (highly suggested if you can based on other reviews). Despite being a bit out there in the suburbs for someone more centrally located, the staff will be very helpful and polite if you show them baseline respect and can make your way out there. Still, the difficulty with phone services is a real issue.

crazychick4x4

May 10, 2022

This place is very big and very fast. I hardly ever have to wait in a line. The people working here are very friendly and answered all of my questions when I got a P.O. Box. Great place for all my mail needs.

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Questions & Answers

renewal of passports appointment

Manolo Basa | Oct 27, 2018
Craig M | Oct 27, 2018

Yes, passports can be renewed at this location, but it does require an appointment. There are some pictures here that show all the passport info.

Can I renew my passport sy this office

Shelly Hunte | Oct 27, 2018
Antwoine lights | Oct 27, 2018

Yes

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They failed with deliver of my EAD card. What can I do? If I will order a copy they won't deliver it again!

Monika K. Polak | Oct 27, 2018
Craig M | Oct 27, 2018

Make sure that the company mailing your card has your correct address. Find out if they are sending it using a method that requires your signature, or the envelope to be handed directly to you. Contact your local Post Office and ask them if there was a specific reason they sent the letter back

Hello. I got a passport application submitted last Saturday. I may have left my birth certificate on the counter there. Has anyone seen one? It's yellow. Please email or call me if so.

Aaliyah Jason | Jul 28, 2022
Autumn | Jul 28, 2022

When I was there Saturday I didnt see it but usually they take your birth certificate for passport processing and will mail it back to you separate from your passport documents (which is annoying). So maybe you're missing it for that reason?

is the henrietta post office staying open?.

larry wagner | Oct 26, 2020
Randi Barczykowski | Oct 26, 2020

I work here, so yes!

can you tell me when the carrier should arrive back in the 14623 zip code? Trying to call and no one answers, she forgot to deliver my package and I'm trying to schedule a pick up.

Renee Lobello | Oct 26, 2020
Timothy Michael Jacobs | Oct 26, 2020

Anywhere from 4:30 to 6:00pm. It varies by the carrier's duties for the day.

If I mail a letter does it get a postmark for that day if I drop it off after 5 pm

Charles | Oct 27, 2019
Stephen Ellingham | Oct 27, 2019

I'm not sure what the collection times that are listed it on the mailbox read, at the Post Office Processing Plant that I work at. I believe the last collection time for the USPS carrier's to pick up from the boxes in front of our Postal Production Plant is 7pm. If they collect it, we will process it that night, through our cancellation machines.

HOW DO I PUT A HOLD ON MY MAIL

Amy Krebs | Oct 27, 2019
Frank Barattini | Oct 27, 2019

Go to your Post Office and tell them you want to put a hold on your mail. I believe you can hold it for 30 days at the most

Do you offer passport services on Saturdays?

lisa jones | Oct 27, 2019
Michael Cardwell | Oct 27, 2019

Most likely. You have to schedule an appointment.

What’s the last pickup on Saturday?

Tony Smith | Oct 27, 2018
Jesus Carrera | Oct 27, 2018

I m not sure

Can you pick up your mail at this address?

James Watson Jr | Oct 27, 2018
Craig M | Oct 27, 2018

You can pick up your mail from here if this is your Post Office. You usually need to submit a 'hold' of some sort before the mail will get held at the post office. Package deliveries that require a signature or direct person to person delivery may have a notice left at your house. That slip will have the specific post office that has your package.

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Is the Post Open open "for service" at 7:00 am on Monday? It says it opens then, but are there people there at the counter, or just the one part is open? tks

Lauren Francati | Oct 27, 2018
Michael Cardwell | Oct 27, 2018

There is usually a clerk or two on the counter at 7am.

Hi-I did not receive 2018-2019 phone books & I need them-I don't have a cell phone to look up #s, I would like very much to have both the yellow pages & white pages, would it be possible to have them delivered or would I be able to pick them up?

Beth Saunders | Oct 27, 2018
Craig M | Oct 27, 2018

The US Postal Service does not print, nor deliver the "Phone Book". Telecommunication companies like Frontier are the ones that print the books for Monroe County and the surrounding areas. There are also some other smaller books for areas outside Monroe County. The delivery of the books is usually handled by independent contractors who pick up an assigned area and pick up the books from a distribution center. A call directly to your 'land line' company is the best option to find out where / how you can get a phone book and at what cost.

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What are mail pick up times?

Kevin Gordon | Oct 27, 2018
Craig M | Oct 27, 2018

If your mail is being held at a specific location, you can go there during any hours the lobby is open for service. This locations hours are listed in the information, and there is a picture of the hours as well

I would like to know who I need to speak with about a situation that's at Sodus Point Post Office I would like to make a complaint or find out if if this is way things are supposed to be run thank you

Dawn Kendt | Oct 27, 2018
Sean Dinkle | Oct 27, 2018

Post Master General of that area or site manager

How do I change my address?

Sandra Grana | Oct 27, 2018
Craig M | Oct 27, 2018

You can submit a Change Of Address form at any Post Office location.

How can I track a money order from the postal service

Kimberly Searles | Oct 27, 2018
Craig M | Oct 27, 2018

It is not an easy process. There is a form that must be filed out at a post office, 60 days after the money order has been issued (based on the date on the receipt). Once you file that form, they will either tell you information about where it was already cashed, or they will add it to their list of stolen/ lost money orders. There is no guarantee that you will get your funds returned

Does the Jefferson road post office have a copy machine that the public can use?

Linda Greco | Oct 27, 2017
Craig M | Oct 27, 2018

Yes Usually there a are 2 machines in the lobby Enter the lobby and turn right, a way from the service desk area, towards the pay phones. These are coin slot operated, and there is a fee for each copy, so bring change with you! I do not think they currently accept credit/ debit cards for payment at the copy machines

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