Address: 16809 N 9th St, Phoenix, AZ 85022, USA
Phone: +14807440236
Sunday: 6AM–10PM
Monday: 6AM–10PM
Tuesday: 6AM–10PM
Wednesday: 6AM–10PM
Thursday: 6AM–10PM
Friday: 6AM–10PM
Saturday: 6AM–10PM
naomi van liew
The repairman was on time, knowledgeable, and thorough. We are very satisfied. We are glad to know that this service is available!
Estelita
My service man called and arrived as he promised. He had the parts he needed, advised me what the problem was fixed it right away cleaned up the area and was very pleasant and professional thank you Sears.
Erik CandleCreek AZ
TERRIBLE estimate - No Parts - Misrepresented Services - $476/hr labor rate! Wow, where to begin. Tear in the door boot seal requires part replacement and install. Called SEARS REPAIRS and confirmed my model/part type (exact same as services back in 2016). Agent opened the case and based off of the previous repair provided cost estimate of $175-300. Also referenced a separate dryer maintenance (vacuum front & back vents) service. Booked both with repair tech onsite in three days. Tech arrived with no part (ref two weeks to order!), and that repair would have $238 labor...but said only take 30mins to install the part. He also said dryer maintenance does front vent only (not back). COMPLETE estimate failure and false service representation! Calls are monitored, so filing complaint against agent...but plan for a $450+/hr labor rate for SEARS REPAIRS required. Or, you can buy their $600/yr maintenance plan. (Edit Aug 20) Thank you for the review response! My update here is that on Aug 5, SEARS REPAIR texted that repair parts were on back order with an ETA past Aug 19. Based on this update I purchased a new washer and then cancelled the repair order on Aug 10. Reimbursement for fees extracted the day of the service order were refunded yesterday, except for the $99 diagnostic fee (which was 5 mins spent by the repair tech verifying my diagnosis provided when the service order was generated). Again I appreciate the response here but unfortunately my review is still accurate: call agent misrepresented the services and estimate, there continues to be part complications, and the SEARS REPAIR fees are very high.
Doug Tanner
Its not a repair place anymore.
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You’ll get the same appointment availability, regardless of whether you book online or call. Booking online is easy, and usually takes less time than calling.
Sears Home Services is still a leading appliance repair service in the United States. We repair most major appliance brands, makes and models, no matter where you bought them, even if you're not near a Sears store. Our technicians are appliance repair experts who you can trust for repairs on top appliance brands like Carrier, Samsung, Maytag, Bosch and LG.
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