Starbucks

Rose Hernandez

I have been going to this place for a while, I go into work early in the morning and I always need some caffeine to get my day started. However this past year it went from 3 visits a week, to one, to every other week, to once a month, to once every other month. It began when I would order ahead through the app (about 15-20 minutes ahead) early in the morning and my drinks were not ready when I got there. Which it did bother me but I understood that they were busy. The problem was when my drinks were missing the expresso shots, or the extra pumps of syrups, or when the would give me regular milk instead of almond/oatmilk. Now when you customize your drinks on the app, you get charged for just about everything! There were times when my regular $7 drinks came out to almost $10 and it was frustrating getting to work and realizing they gave me regular milk, or they wouldn't add the extra shots, or extra syrups I ordered. So I started going to a different coffee place nearby. -I just recently went back and tried a simple drink (didn't customized it that much) to see if the service was better but I was so disappointed. I did asked for signature expresso shots and light ice because it was early in the morning and a little cold outside. First, my order was placed about 15min ahead and when I got there they had not started on it. It took them about 4-5 minutes to get my drink started, I was the only one inside but they did have ppl in the drive-thru and when they handed me my drink, it wasn't filled to the top. I don't know if it was because i asked for light ice or if they ran out of almond milk, also I'm pretty sure I got the blonde expresso instead of the signature expresso. I attached a picture..... I think at this point I probably won't go back for a good while.

Erika Narvaez

Very poor customer service, not the proper way to handle a customer complaint.

David B. Sharp Music Ministry

It took over 40 minutes to get 4 drinks with 6 staff working. Don't stop in the one on Oswell if you're in a hurry. There needs to be a better way of getting drinks made and out the window and across the the counter. Even mobile orders don't get you out the door any quicker.

Kelly Towman

They were out of the drink I wanted and I didn’t know what else to get but Angel recommended me a great drink :D Everytime I go they have great customer service!