Steak 'n Shake

Rose Madder

Gave it 5 stars a year ago. Things have totally changed. Trust the locals reviews: theyre all similar. I always go at night omw home from work... Bc I loved this place so much I kept going for a while even as my friends stopped going bc of cold old food & rude ppl ... butThe last 5 out of 5 times (literally) the food was cold. I've always gotten the same order and it gets worse and worse. The "carmelized onions" have gotten flat out disgusting and def not carmelized not fresh. Slimy. The food is consistently cold. The portions and care they put into putting the food together is sad. I live paycheck to paycheck and when I spend money on fast food its very well thought out. And they give you half portions of cold food thrown together by rude young men. One woman IS the friendliest and she barely says a word. Here's the LARGE fries I got for my son with the last bit of my money this week. Thanks a lot. This place is in desperate need of some integrity.

Brian Poole

We hadn't been to this location since before COVID started. When we walked in, we were immediately disappointed. Table service had been changed to counter service, but which is understandable due to staffing shortages. Table service used to be a pinnacle of going here and added a personal touch. Next, the menu had been trimmed down a LOT. Before, there was a larger variety of burgers and fry seasonings. Now, there are maybe 4-6 different burger styles and no fry seasonings. Two of the drink flavors were out at the drink machine. The fries were underwhelming and not seasoned at all. I had to go to 2 tables for bottles of ketchup, both of which were empty. So, I gave up trying to find ketchup. My wife's cheese fries looked unappetizing and appeared to be topped with low quality cheese, like what is used at concession stands. The inside of the restaurant definitely needed some work and some deep cleaning. The card they gave us so they could find our table was gross and needed replacement desperately. All in all, we were fairly disappointed and will probably not be returning to this location. The burgers were alright, and both the burger and fries were warm.

Michael Stott

Prices are up and you no longer order at your table. You stand in line to order then they bring it to you. Don’t order cheese fries, they hardly put any cheese on them. The menu has had alt of things removed. The staff is good and food comes out fast.

Pamela Holland

The lady at the counter was very friendly and nice. Now to the bad part. No more steak seasoning, my chicken was cold and dry, my fiancé French fries were cold.we ranch dipping sauce looked like someone had already used it. We will not be back. I didn’t get a picture of the ranch because I throw it away right when I got it. Thank the lord I used a gift card on this nasty place. Way over priced we use to eat here for like $12 it was $17.